Lotus Resort & Spa

Reservation Officer / E-Commerce Executive

  • Full Time
  • 2
  • 1
  • Hotel/Restaurant
  • Siem Reap ;
  • University Graduate with Business Administration background
  • Male/Female
  • ~
  • Nov 3, 2010
  • Nov 30, 2010

Job Description

- Answering all incoming reservation calls in a timely manner while projecting a professional, courteous and enthusiastic attitude.
- Process all requests for brochures and information in a timely and accurate manner.
- Process all in house requests and information including rooming lists, VIP forms, and sales bookings.
- Process and Input all reservations in the hotel system in an accurate and timely manner.
- Answer and process all reservation and information generated
- Well versed of the reservation system procedure.
- Must be Internet savvy, balancing computer and telephone work in effective manner.
- Process all mail/email reservation confirmations on a regular basis.
- Strong interpersonal skills and ability to develop personal relationships in a professional manner
- Ability to devise solutions to guest problems in a timely manner in high stress situations
- Strong desire “of want to help guests” fulfill their needs

Jobs Requirement

- Must be able to think freely and make decisions on own pertaining to job responsibility
- Able to perform duties with minimum supervision
- Ability to keep calm, responsive and friendly under pressure
- Ability to handle a variety of different tasks; Multi-Tasking
- Punctual person and keen to complete the assigned tasks in a timely manner
- Ability to use Computer (MS Programs, Adobe, Photoshop and others)
- Planning/Organizing
- Problem Solving
- Team Work *Ability to use Room Master program *Ability to use Facsimile
Fluency in Khmer and English is required, additional language is a bonus
- Ability to read, speak and write professional Khmer and English
- Ability to consistently "go the extra mile"

Note :
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HOW TO APPLY

All Applicants are requested to send their 1 page Cover letter and 2 pages CV with Photo to Human Resource by email: Only CV and Other credentials will be requested once shortlisted.

Contact Information

  • HR
  • 063 965 555
  • Road No. 6, Phum Kruos, Svay Dangkum, Siem Reap, Cambodia.
  • www.lotusangkor.com
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Company Profile

A well established 103 rooms boutique resort in Siem Reap is inviting potential candidates to fill in the following open position the soonest. The chosen candidate will help to continue the resort’s role in the community of promoting sustainable-responsible tourism for development of its people and nation.

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