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BID Monitor And Support

Company

SOUTH EAST ASIA TELECOM (Cambodia) CO.,LTD 东南亚电信(柬埔寨)有限公司   

type

Private Limited Company

Function

Telecommunication

employees

>1500

Location

Phnom Penh

Level

Middle

Term

Full Time

Year of Exp.

1

Function

Telecommunication

Hiring

1

Industry

Telecommunication

Salary

Negotiable

Qualification

Bachelor Degree

Sex

Male/Female

Language

English-- Excellent    Chinese-Mandarin-- Good   

Age

18 ~ 30

Location

Phnom Penh;

Publish Date

Sep-27-2021

Closing Date

Oct-27-2021

Job Description

  - Answering incoming phone calls and solved every complaint, etc.
- Good skill in resolving queries from complaints.
- Contact related departments to identify and follow up to resolve customer's issues.
- Collect all complaints, problems and report to management.
- Conduct billing analysis.
- Closing Weekly and Monthly Billing's Reports.
- Special program/billing planning and implementation.
- Support coordinating such as writing and editing emails, drafting memos, and preparing documents of Marketing's product configuration.
- Planning, design flow, analyze reports, implement workflows, improvement project for all billing processes.
- Support and develop process improvements.
- Knowledge of using and managing billing's portal.
- Support submitting procurement to the relevant department's Top Management.
- Respect, following, and stand by the manager's side in every situation.

Job Requirements

  - Bachelor degree in Computer Science or related computer skill field.
- Minimum two years' experience.
- Strong experience with formulas in Microsoft Office, Google Docs Editors, etc.
- Knowledge of Databases such as MySQL, PLSQL, Sybase, and Data Studio.
- Knowledge information of telecommunication's mobile operator.
- Experience/knowledge with Payment related applications and integrations would be preferable.
- Knowledgeable of the unit testing environment.
- Good at problem solver Attitude, Polite, Manner, and Flexible.
- Good replying, Written And Spoken English

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Contact Information

Contact Person

Recruitment Team

Phone

018 940 48 64

Email

jobs@yes.com.kh

Website

http://www.yes.com.kh

Address

Phnom Penh #149, St 432, Village 5, Sangkat Boeung Trabek, Khan Charmkamorn, Phnom Penh

Company Profile

Corporate Information

yes, the FIRST and BEST Digital Service Provider, is the only telecommunication company in Cambodia with 100% 4G VoLTE network. Our network is designed for ultra-high-speed usage. With yes superior internet network, our customers can enjoy the best 4G internet xperience you deserve wherever you are in Cambodia.

Our 27 yes hub nationwide is an all-in-one xperience center to all new digital users. Our yes hub warmly welcome everyone for any support, whether it’s questions about how to use the phone, sign up for Facebook page or tips on how to run a successful YouTube channel.

yes has partnered with top global brands like YouTube, Facebook, Google, top OEMs like Apple, Samsung, Hauwei, Xiaomi, Vivo and Oppo, and top payment partners like Alipay, WeChat Pay, Union Pay, VISA and MasterCard to bring exclusive experience for our customers.

yes housed more than 1,000 employees both local and expatriate. We take pride in being inclusive, leveraging and engaging collective genius to create a positive experience in digital life for all. yes aspires everyone, our colleagues, our partners and our customers to become #DigitalCitizen by using yes network as their digital identity to communicate, access digital content and perform financial transactions.

Say yes and let’s #forwardtogether!

Service hot line :

023 969 088 / 023 91 90 86 / 023 91 90 87 / 02391 90 89

Operating Hours : Mon-Fri (8:00 am to 5:30 pm)

Email : jobs@camhr.com.kh

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