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Application Specialist Diagnostics

Company

MediGroup Asia Ltd   

type

Private Limited Company

Function

Logistics/Freight/Shipping/Delivery/Warehouse

employees

Location

Phnom Penh

Level

Term

Full Time

Year of Exp.

2

Function

Sales

Hiring

Industry

Medical/Pharmaceutical

Salary

Negotiable

Qualification

Bachelor Degree

Sex

Male/Female

Language

English-- Good   

Age

~

Location

Phnom Penh;

Publish Date

Jul-14-2021

Closing Date

Aug-12-2021

Job Description

  Major Responsibilities

You will also assist the sales team by evaluating specifically identified client’s current usage and potential needs for equipment and reagents supplied by the Company with the assistance of the Area Sales Manager Diagnostics and Business Development Manager Diagnostics


Specific areas of Responsibility

• Ensure that all the quality standards of manufacturers & local regulations are implemented in all the relevant operating guidelines & SOPs at each customer.
• Ensure customer’s satisfaction in complaints and minimize their claims.
• Work pro-actively and make a plan by using risk analysis of products to minimize quality issues at the customer sites.
• Educate customers and organize product training and update sessions for medical technologists and laboratory workers.
• Ensure the correct installation via the Service Team and provide application support for all clients who purchase our Hemostasis/Hematology diagnostic products
• Co-ordinate professional training for clients for this as per our conditions of sale => Organize and conduct analyzer user training in a timely manner and ensure that planned training is coordinated with cross-functions within the organization (sales, service, logistics).
• Provide EQA/IQC management training to medical technologists, explaining procedures of QA process and troubleshooting guidelines.
• Ensure that you maintain a high level of equipment validation i.e. that you are certified for application purposes for all pieces of equipment with concentration on Hematology and Hemostasis on a continuing basis
• Work closely with the Diagnostics Sales Team and assist Sales Executives to correctly specify equipment and reagents to suit customer needs
• Work closely with Key Customers and the Service Team to ensure the equipment is being used and maintained correctly and that the correct level of service support is being given
• Provide in house training to the Sales Team on Diagnostic equipment and reagents.
• When the opportunity arises deliver presentations on our Diagnostic equipment to potential customers at seminars in which the Company plays an active role
• Support the sales team during exhibitions in which the Company displays its Diagnostic products
• Develop good professional relationships with Key Opinion Leaders in laboratories with the aim of generating sales of our products

Job Requirements

  • A Bachelor’s Degree in Medical/Laboratory Science, Applied Science or similar.
• 2-3 years’ experience in diagnostic laboratories with working knowledge and experience of haemostasis and hematology diagnostic techniques
• Exhibited ability to diagnose applications and operational issues on analytical systems and to successfully resolve issues in a timely manner
• Excellent communication skills with the ability to present to groups
• The ability to work independently
• Exceptional planning and organizational skills
• Computer literacy with a working knowledge of MS Office and CRM systems
• Sound business understanding.
Superior customer service is pivotal to the success of MediGroup, therefore we expect our new team member to be customer focused, self-motivated and enjoy working in a team environment.


• Hematology/Hemostasis – extensive working experience with fully automatic equipment and semi auto
• Excellent English language skills to ensure rapid development of skills from training on equipment and reagents in English
•Preferably a degree in Biology
• Laboratory experience at a high level of responsibility and proficiency

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Contact Information

Contact Person

Ms. Panha

Phone

+855 17 761 661/10 761 661

Email

po.panha@medigroup.asia

Website

Address

16A, Street 310, Sangkat Boeung Keng Kang I, Khan Chamkarmon, Phnom Penh, Kingdom of Cambodia

Company Profile

Service hot line :

023 969 088 / 023 91 90 86 / 023 91 90 87 / 02391 90 89

Operating Hours : Mon-Fri (8:00 am to 5:30 pm)

Email : jobs@camhr.com.kh

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