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Customer Service Supervisor

Company

ZANDO Co., Ltd.   

type

Private Limited Company

Function

Wholesale/Retail

employees

>200

Location

Phnom Penh

Level

Senior

Term

Full Time

Year of Exp.

0

Function

Customer Service

Hiring

1

Industry

Wholesale/Retail

Salary

Negotiable

Qualification

Bachelor Degree

Sex

Male/Female

Language

English-- Good   

Age

0 ~ 0

Location

Phnom Penh;

Publish Date

Jul-07-2021

Closing Date

Aug-06-2021

Job Description

  𝐙𝐀𝐍𝐃𝐎 𝐂𝐨., 𝐋𝐭𝐝., a major company operating more than 15 clothing stores, including TEN11, and GATONI, planning to launch more branches across the country, is currently looking for potential and talented candidates with the positions of Customer Service Supervisor.

Customer Service Supervisor Responsibilities:
• Communicate and explain product knowledge with customers through phone, e-mails, comments, and chats professionally.
• Overseeing and assessing customer service staff activities, and providing them with regular performance-related feedback
• Strategizing and monitoring the daily activities of customer service operations
• Assisting customer service staff with duties where required
• Training staff in areas of customer service and company policies
• Monitoring and authenticating returns, exchanges, and voids
• Investigating and solving customer service complaints
• Assisting with the development and implementation of service policies, and explaining these to staff and customers
• Maintaining documentation pertaining to customer service department activities
• Performing additional duties where needed
Customer Service Supervisor Requirements:
• A minimum of Bachelor Degree in related fields
• Work experience in a similar position is a plus
• Proficient knowledge of customer service, and standard office practices and procedures
• Proficient computer skills
• Proficient standard office equipment skills
• Outstanding communication skills, both written and verbal
• Strong people skills
• Excellent phone etiquette
• Outstanding organizational skills

Job Requirements

  Customer Service Supervisor Requirements:
• A minimum of Bachelor Degree in related fields
• Work experience in a similar position is a plus
• Proficient knowledge of customer service, and standard office practices and procedures
• Proficient computer skills
• Proficient standard office equipment skills
• Outstanding communication skills, both written and verbal
• Strong people skills
• Excellent phone etiquette
• Outstanding organizational skills

Benefits:
• 13th Salary
• Sale Commission
• Meal Allowance
• Annual Leave, Sick Leave, and Day Off
• Annual Trip
• Annual Staff Party
• Health Insurance
• Employee Discount
• Other benefits

Interested candidates should send their CV to hr@zandokh.com or address: ZANDO Head Office, The Point Building, Second Floor, Mao Tse Toung Boulevard (245). Or you can contact us at 𝟎𝟗𝟑 𝟖𝟐𝟓 𝟕𝟑𝟗 / 𝟎𝟗𝟔 𝟗𝟗𝟏 𝟒𝟏𝟏𝟏 / 𝟎𝟖𝟗 𝟗𝟖𝟕 𝟖𝟗𝟏 for more information.

Join us on Telegram for more job opportunities: https://t.me/zandocareer

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Contact Information

Contact Person

H.R Department

Phone

011253783

Email

hr@zandokh.com

Website

http://www.zandokh.com

Address

Phnom Penh 3th Floor, #33, St. 217, Sangkat Veal Vong, Khan 7 Makara, Phnom Penh

Company Profile

Founded in early 2015, ZANDO is a Cambodian fashion retail company inspiring your passion of styles and making you experience the world of iconic fashion brands at the value of every buck.

Service hot line :

023 969 088 / 023 91 90 86 / 023 91 90 87 / 02391 90 89

Operating Hours : Mon-Fri (8:00 am to 5:30 pm)

Email : jobs@camhr.com.kh

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