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Field Collection Supervisor

Company

I-FINANCE LEASING PLC   

type

Private Limited Company

Function

Banking & Finance

employees

100-200

Location

Phnom Penh

Level

Middle

Term

Full Time

Year of Exp.

4

Function

Bank/Insurance

Hiring

3

Industry

Banking & Finance

Salary

Negotiable

Qualification

Bachelor Degree

Sex

Male/Female

Language

English-- Good   

Age

~

Location

Phnom Penh; Siem Reap;

Publish Date

Jun-16-2021

Closing Date

Jun-25-2021

Job Description

  ** ABOUT THE ROLE
Field Collection Supervisor will be mostly responsible for all overall Loan Recovery Management of the Company. He/she will be responsible for the management and implementation of the loan recovery department and find out a good strategy as well as solution technique to recover all our Company Asset and Profits.

- Overall manage and lead SFCO/FCO to perform well and comply with company policy/procedure.
- Ensure each FCO/Team’s Collection Result is improved/achieved base on the KPI set.
- Work with efficiency, quality, and accountability to reach the highest productivity.
- Allocate lessee to SFCO/FCO in Collection System base to balancing/fair/zone.
- Push/motivate staff to improve on Cash Collecting/Asset Repossession.
- Arrange/Facilitate/Review Daily Visitation Plan for staff in order to improve team/staff result.
- Ensure the calling/visiting record by each staff are on time and accurate in the Collection System.
- Negotiate and find the best ways to support staff with the serious lessee or influent person.
- Daily manage and control the “Unpaid” and review those lessee’s situation from each team.
- Train, guide, lead, coach staff relevant policies, procedures, guidelines, Memo, and some skills to improve the negotiation/communication with lessees.
- Prepare, manage and monitor the daily, weekly, and monthly collection report/action.
- Assign staff to support teamwork on-field visiting to improve staff who low performance.
- Be a “Problem Solver” to solve staff problem/lessee complaint.
- Be a model to staff on how to reach KPI, and orient staff to be great staff in team.
- Shall be visited lessee’s location especially lessee’s Office and Hometown to support team.
- Verify visiting result to ensure staff has visited lessee house, Office, Other places accordingly and take proper action to staff who missed/careless on their responsibility.
- Keep a good relationship with all staff/stakeholders in the company and local authorities.
- Collaborate with other Supervisors on serious cases of lessee until getting full payment/recovered.
- Report any suspicious cases that suspected as fraud case on repayment to Collection Manager.
- Analyze Collection Result on poor performance staff/team and find the way to improve.
- Conduct weekly meetings with team to share information and find the way to make improvements.
- Spot Check, identify, analyze staff/lessee situation and find root course to take action on time.
- Performs other duties as assigned by Management.

Job Requirements

  - Relevant Bachelor’s degree, Master degree is a plus
- At least 4 years of experience in Loan Recovery and Collection Management (experience at a financial institution is an advantage)
- Self-starter
- Good and Strong strategic problem solving
- Strong team building and honest
- Good situation analysis and communication skills
- Mature disposition with good interpersonal skills
- Good oral, written communication, and presentation skills
- Good English proficiency, both written and spoken

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Contact Information

Contact Person

Mr. Dim Daradorn

Phone

016 604 448/015 888 572

Email

recruitment@ifinanceplc.com

Website

http://www.ifinanceplc.com

Address

#321, City Tower Mezzanine Floor, Mao Tse Toung BLVD (245), Sangkat Pshar Depo 1, Khan Toul Kork, Phnom Penh.

Company Profile

i-Finance Leasing is a leading, independent and fast-growing financial institution backed by international investors. Through innovative delivery technologies, the company provides financing services for the purchase of appliances, motorcycles, cars and trucks for individuals and business owners. i-Finance Leasing currently operates in four provinces and plans to extend its outreach to three more this year; bringing innovative financing solutions to empowering the lives of Cambodian’s across the country.

Service hot line :

023 969 088 / 023 91 90 86 / 023 91 90 87 / 02391 90 89

Operating Hours : Mon-Fri (8:00 am to 5:30 pm)

Email : jobs@camhr.com.kh

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