Restaurant General Manager

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Restaurant General Manager

Company	Phnom Penh Land Development Co., Ltd
type	Private Limited Company
Function	Real Estate
employees	100-200
Location	Phnom Penh

Level	Senior	Term	Full Time
Year of Exp.	2	Function	Catering/Restaurant
Hiring		Industry	Real Estate
Salary	Negotiable	Qualification	Bachelor Degree
Sex	Male/Female	Language	English-- Good
Age	~	Location	Phnom Penh;
Publish Date	Nov-26-2020	Closing Date	Dec-05-2020

Job Description

	MAIN RESPONSIBILTY - Manage all the operational in restaurant, food and beverage, customer service, logistic, quality control, procurement marketing, and administrative running of the Restaurant concentrating in particular on the food and beverage outlets. GENERAL DUTIES - Establishing Standards of Performance and job descriptions of service staff of responsible departments - Interacts with Senior management and other partners and develop solid working relationships with them - Visits the competition and keeps abreast of the latest trends in food & beverage in the market place - Ensure that you are on duty for all peak times and that sufficient staffing has been planned to meet the needs of business, provide the agreed standards and this is in accordance with the business demands - Be present in the restaurant interacting with guests and ensuring maximum sales and guest satisfaction level - Ensure the smooth running of all F&B areas during operation - Ensure that public relations and guest interaction is maximized at all times while still respecting the guest’s privacy - Meets and interacts with representatives of the local community and potential guests as required - Makes recommendations to management for modernization of equipment, service methods, presentation and improved guest satisfaction - Ensure stock is sufficient for each service period - Inspect in F&B daily to ensure high standards are maintained - Handle guest complaints in professional and courteous manner - Ensure good working relations between food service to upper management and staff members and kitchen team at all times - Ensure daily cleaning schedules of service areas are adhered to - Program Micros POS on a daily, weekly or monthly basis and liaise with Micros support team for resolving any issues - Carry out daily briefing prior to dinner service ensuring that the team are familiar with the daily specials - Ensure that you and your team know all Hostesses on the menu and are comfortable making recommendations and explaining main components PROFILE The person who works as Restaurant Manager is always working on behalf of our Guests and working with other team members. To fulfill the role successfully, you must have the attitude, behavior, skills and values that are specified below: - Commitment to high level of customer service, both internally and externally - Excellent interpersonal skills via phone, digital and in-person communication with a natural response to ‘smile’ - Acute financial management skills - Excellent communication skills verbal and written - Excellent negotiation and persuasion skills - Optimal management and organizational skills with ability to prioritize and meet deadlines in a dynamic and high pressure - Extensive knowledge of computers, including Office Suite, PMS (Opera) and POS (Micros) - Team player with initiative, self-direction, self-discipline and discretion - Personal appearance neat and distinctive, positive body language with natural smile

MAIN RESPONSIBILTY
- Manage all the operational in restaurant, food and beverage, customer service, logistic, quality control, procurement marketing, and administrative running of the Restaurant concentrating in particular on the food and beverage outlets.
GENERAL DUTIES
- Establishing Standards of Performance and job descriptions of service staff of responsible departments
- Interacts with Senior management and other partners and develop solid working relationships with them
- Visits the competition and keeps abreast of the latest trends in food & beverage in the market place
- Ensure that you are on duty for all peak times and that sufficient staffing has been planned to meet the needs of business, provide the agreed standards and this is in accordance with the business demands
- Be present in the restaurant interacting with guests and ensuring maximum sales and guest satisfaction level
- Ensure the smooth running of all F&B areas during operation
- Ensure that public relations and guest interaction is maximized at all times while still respecting the guest’s privacy
- Meets and interacts with representatives of the local community and potential guests as required
- Makes recommendations to management for modernization of equipment, service methods, presentation and improved guest satisfaction
- Ensure stock is sufficient for each service period
- Inspect in F&B daily to ensure high standards are maintained
- Handle guest complaints in professional and courteous manner
- Ensure good working relations between food service to upper management and staff members and kitchen team at all times
- Ensure daily cleaning schedules of service areas are adhered to
- Program Micros POS on a daily, weekly or monthly basis and liaise with Micros support team for resolving any issues
- Carry out daily briefing prior to dinner service ensuring that the team are familiar with the daily specials
- Ensure that you and your team know all Hostesses on the menu and are comfortable making recommendations and explaining main components

PROFILE
The person who works as Restaurant Manager is always working on behalf of our Guests and working with other team members.
To fulfill the role successfully, you must have the attitude, behavior, skills and values that are specified below:
- Commitment to high level of customer service, both internally and externally
- Excellent interpersonal skills via phone, digital and in-person communication with a natural response to ‘smile’
- Acute financial management skills
- Excellent communication skills verbal and written
- Excellent negotiation and persuasion skills
- Optimal management and organizational skills with ability to prioritize and meet deadlines in a dynamic and high pressure
- Extensive knowledge of computers, including Office Suite, PMS (Opera) and POS (Micros)
- Team player with initiative, self-direction, self-discipline and discretion
- Personal appearance neat and distinctive, positive body language with natural smile

Job Requirements

	Education Experience 1. High School Diploma 2. Bachelor’s Degree level preferred 3. Minimum of 3- or 5-years’ experience in the same position in the relevant industries and environment.

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Contact Information

Contact Person	HR
Phone	081 663 335/ 081 663 338
Email	hr@phnompenhland.com.kh
Website	http://www.pplc.holdings
Address	#14, St.548, Sangkat Boeung Kak I, Khan Toul Kork, Phnom Penh.

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Company Profile

Service hot line :

023 969 088 / 023 91 90 86 / 023 91 90 87 / 02391 90 89

Operating Hours : Mon-Fri (8:00 am to 5:30 pm)

Email : jobs@camhr.com.kh