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IT Executive (Web and Customer Facing)

Company

DHL Express (Cambodia) Ltd.   

type

Others

Function

Logistics/Freight/Shipping/Delivery/Warehouse

employees

Location

Phnom Penh

Level

Term

Full Time

Year of Exp.

Function

IT

Hiring

Industry

Logistics/Freight/Shipping/Delivery/Warehouse

Salary

Negotiable

Qualification

Bachelor Degree

Sex

Male/Female

Language

English-- Good   

Age

~

Location

Phnom Penh;

Publish Date

Jul-07-2020

Closing Date

Jul-16-2020

Job Description

  •Maintain database on users of ESS tools for sharing with the team member.
•Monitor and report on ESS tools usage by customers and conduct data analysis
•Address all inbound helpdesk queries on DHL’s suite of ESS applications to resolve technical issues or where the issue requires further analysis by an ESS executive on-site, arrange an appropriate date / time with the customer for the on-site visit and investigation.
•Initiate outbound calls and take inbound calls from customers during promotion of ESS tools to recommend DHL’s ESS tools appropriate to their trading profile and encourage its usage.
•Ensure identified ESS project benefits are measured and tracked for reporting and BDPs recorded for regional sharing
•Ensure adherence to ESS policies and procedures in the execution of all ESS-related work, particularly in timelines for deployment of ESS tools to customers and resolution of customer issues with ESS tools.
•Participate in testing of and provide feedback on new releases of ESS tools in consultation with the Regional ESS team.

Job Requirements

  •Bachelor’s degree in Information Technology or other related field is required.
•Relevant working experience with related function.
•Good command in English both writing and speaking.
•Fluent in Speaking/Reading/Writing Khmer is required
•Strong customer service orientation.
•Ability to work independently and in a team environment.
•Ability to prioritize and execute tasks in a high-pressure environment and make sound decisions in emergency situations.

DHL Express (Cambodia) Office: Unit 575 A, B, & C, of California Social House, 571 – 575
Russian Federation Boulevard, Phnom Penh, Cambodia.

Email address: apecexpress-khrecruitment@dhl.com

Shall you have any inquiries regarding the post, please contact 023 992 618 (Ext: 814 & 822). Only short listed candidates will be notified.

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Contact Information

Contact Person

HR

Phone

023 992 618

Email

apecexpress-khrecruitment@dhl.com

Website

http://www.dhl.com

Address

Building 575 A-B-C, Russian Boulevard, Teuk Thla, Sen Sok, Phnom Penh.

Company Profile

Service hot line :

023 969 088 / 023 91 90 86 / 023 91 90 87 / 02391 90 89

Operating Hours : Mon-Fri (8:00 am to 5:30 pm)

Email : jobs@camhr.com.kh

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