Hot Jobs

  • Delicatessen Group Manager - AEON (Cambodia) Co., Ltd
  • Food Quality Control Senior Officer - AEON (Cambodia) Co., Ltd
  • Pharmacy Assistant Group Manager (01)/ Pharmacy Supervisor (01) - AEON (Cambodia) Co., Ltd
  • Sales Executive-Chinese speaking ($500) - CamHR Information(Cambodia) Co., LTD
  • Branch Executive (Salary up from $500) - FWF FULL WELL AND NISSHIN LOGISTICS Co., Ltd.
  • ACCOUNTANT (01 POSITION) - GCLC GLOBAL CARGO LOGISTICS CO., LTD
  • Head of Operations - I-FINANCE LEASING PLC
  • HR/Admin Supervisor - CamHR Information (Cambodia) Co., Ltd
  • HR Assistant - CamHR Information (Cambodia) Co., Ltd
  • Accounting Supervisor - E-SIM TRADING CO., LTD.
  • General Manager - E-SIM TRADING CO., LTD.
  • Sales Consultant ($250-$600) - Grand R.E Co.,Ltd.
  • HR manager - Grand R.E Co.,Ltd.
  • Sales Manager - Grand R.E Co.,Ltd.
  • Marketing Manager (Urgent) - GAS TOANSAMAY (MODERN GAS) CO., LTD
  • Accountant - AM Advisory Associates
  • Assistant Officer - AM Advisory Associates
  • Contruction Manager - Urban Hub (Cambodia) Co., Ltd.
  • Account Payable and Admin Salary: 200$-250$ Plus Other Benefits - Global Action for Environment Awareness
  • Operation Manager Salary: 250$ - 300$ Plus Other benefits - Global Action for Environment Awareness

Customer Service Center - Various Positions

Company

Clik Payment (Cambodia) Plc.   

type

Private Limited Company

Function

Information Technology

employees

10-50

Location

Phnom Penh

Level

Middle

Term

Full Time

Year of Exp.

Function

Customer Service

Hiring

Industry

General Business Services

Salary

Negotiable

Qualification

Bachelor Degree

Sex

Male/Female

Language

English-- Good   

Age

~

Location

Phnom Penh; Provinces;

Publish Date

Jun-04-2020

Closing Date

Jul-03-2020

Job Description

  1. Director of Customer Service Center (01 Position)
What you will do:
You will be responsible for:
- Reporting to the Director of Operations and Risk; 
- Working with senior management including Director of Operations and Risk and Chief Commercial Officer to set up the Contact Center; 
- Managing Contact Center and back office customer service operations and leadership over day-to-day operations; 
- Regularly reviewing and settings objectives and KPIs of the Customer Service Department as a whole and for each team in particular; 
- Ensuring the Contact Center is achieving the desired KPI & service levels, and taking corrective action as needed; 
- Identifying trends and main reason for complaints and communication with other teams to improve the product performance to reduce such complaints; 
- Accomplishing human resource objectives by recruiting, selecting, orienting, training, assigning, coaching, managing, and disciplining employees; 
- Reviewing and making changes to headcount and shifts as necessary based on most efficient distribution of resources; 
- Developing strategies to improve the processes and efficiency of Contact Center and back-office customer operations; 
- Developing training modules to build knowledge level;
- Working to continuously improve the reporting Contact Center; analysing data to improve processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction; 
- Taking on other tasks or projects to support the team and Contact Center operations.

What we are looking for:
We are looking for someone with:
- A bachelor’s degree; 
- Proficiency in English and Khmer; 
- Strong coaching and leadership skills, ability to motivates employees; 
- 5+ years relevant experience in customer services, management, operations, and leadership; 
- Experience working in a Financial Institution (such as bank, MFI or wallet); 
- Ability to work autonomously and find solutions to problems; 
- A great match with our strong and value driven culture; 
- High attention to detail with experience working to a tight deadline; 
- Comfort working in highly dynamic and high uncertain environments; 
- Excellent communication skills; 
- Ability to build consensus and relationships among managers, partners, and employees; 
- Tech-savviness - being up to date and at ease with the latest online communication & productivity tools; 
- Understanding of financial management; 

2. Customer Service Supervisor (02 Positions)
What you will do:
You will be responsible for:
- Reporting to the Director of Contact Center; Working with Contact Center management and HR to determine corrective action and administers accordingly;
- Maintaining productivity and availability of Contact Center;
- Ensuring smooth running of daily processes to meet service commitment level;
- Serving as escalation point to communicate promptly to IT and other divisions when related issues occur; including extended evening hours and weekends to ensure
timely recovery;
- Developing schedules that effectively deliver staffing levels that consistently achieve service level commitments;
- Reviewing and processing schedule change requests;
- Scheduling, re-scheduling, and optimization of team meetings, one on ones, training;
- Interacting in a professional manner and promoting team work within Contact Center and other departments;
- Taking on other tasks or projects to support the team and Contact Center operations.
What we are looking for:
We are looking for someone with:
- A bachelor’s degree; 
- Proficiency in English and Khmer; 
- 2+ years relevant experience in customer services, operations, and leadership; 
- Previous experience in one of the areas is preferred: Workforce Management, KYC, Financial Services (onboarding or servicing), Complaints handling; 
- Ability to work autonomously and find solutions to problems; 
- A great match with our strong and value driven culture; 
- High attention to detail with experience working to a tight deadline; 
- Comfort working in highly dynamic and high uncertainty environments; 
- Excellent communication skills; 
- Ability to build consensus and relationships among managers, partners, and employees; 
- Tech-savviness - up to date and at ease with the latest online communication &
productivity tools; 
- Willingness to work in Shifts. 

3. Customer Service Specialist (01 Position)
What you will do:
You will be responsible for:
- Reporting to the Director of Customer Services; 
- Responding to Customer Services inquires and issues; 
- Helping guide and educate customers about Clik’s products; 
- Owning problems through to resolution on behalf of the customer in real time or through comprehensive and timely follow-up with the team; 
- Researching complex issues across multiple databases and work with support resources to resolve customer issues and/or partner with others to resolve escalated
issues; 
- Meeting the established KPI for the position in the areas of: efficiency, call quality, customer satisfaction, first call resolution and attendance; 
- Taking on other tasks or projects to support the team and Customer Services operations; 
- Willing to work in Shifts. 

What we are looking for:
We are looking for someone with:
- A bachelor’s degree 
- Proficiency in English and Khmer; 
- 2+ years relevant experience in one of the areas is required: KYC, AML, Due Diligence, Customer Services, Contact Center, or Financial Services; 
- Ability and willingness to learn quickly; 
- Excellent communication skills; 
- Ability to solve problems timely and effectively; 
- A great match with our strong and value driven culture; 
- Ability to build great teamwork and friendly working environment; 

4. Customer Service Associate (09 Positions)
What you will do:
You will be responsible for:
- Reporting to the Director of Customer Service; 
- Responding to Customer Service inquires and issues; 
- Helping guide and educate customers about Clik’s products; 
- Owning problems through to resolution on behalf of the customer in real time or through comprehensive and timely follow-up with the team; 
- Meeting the established KPI for the position in the areas of: efficiency, call quality, customer satisfaction, first call resolution and attendance; 
- Taking on other tasks or projects to support the team and Customer Service operations. 

What we are looking for:
We are looking for someone with:
- A bachelor’s degree; 
- Any experience in Customer Service, Contact Center, or -inancial Services is a plus; 
- Proficiency in English and Khmer; 
- Previous experience in one of the areas is preferred: Customer Services, Contact
Center, or Financial Services; 
- Fast-learner and willing to learn; 
- Excellent communication skills; 
- Problem solving skill; 
- A great match with our strong and value driven culture; 
- Ability to build great teamwork and friendly working environment; 
- Willing to work in Shifts.

Job Requirements

  Perks of joining Clik:
1. Room to grow: our senior team is willing to lend guidance to help you improve
your skill set as well as provide you with training resources; and as a start-up there
will be plenty of opportunities for career progression.
2. Fun and dynamic work culture: we aim to hire people who fit well with our office
culture, so you’ll be surrounded by like-minded people who believe in the mantra,
“work hard, play hard”. 
3. “Silicon Valley” style workplace: superb office, stimulating environment, access to
new hardware and software to make your job easier and more efficient while working
in collaborative teams. 
4. Appealing bonus and benefits: extensive training, insurance, flexible holidays, cash
bonus, phone bill, maternity/paternity leave and more - Clik believes in employee
welfare.
Sound like the job for you?
Send your CV and Cover letter to careers@clik.asia

How To Apply

1. Please feel free to register with us to get a great job opportunity and achieve your dream

2. If you want to apply a job by one click with “Apply Now” button, please create a CV first and employers will review your CV online.

Click here to learn how to register and post a CV online!

Contact Information

Contact Person

HR

Phone

Email

careers@clik.asia

Website

https://clik.asia/

Address

Phnom Penh

Attachments

  Activation Team_Provincial Role.jpg

Company Profile

We are an internationally-funded FinTech start-up looking for the brightest minds in Cambodia. Working with some of the biggest names in the industry, we’ve created a new digital payment solution that will revolutionise the local market before taking on the region.

We're ready to take our business to the next level and for that we need you! The sooner you join our team, the greater the benefits you’ll receive. We are committed to become a world-class organisation and only the sky’s the limit.

Our team is comprised of local and international professionals who are focused on innovation and excellence. We want to put Cambodia on the map in the FinTech sector, and as our global investors agree, Clik is the answer.

Service hot line :

023 969 088 / 023 91 90 86 / 023 91 90 87 / 02391 90 89

Operating Hours : Mon-Fri (8:00 am to 5:30 pm)

Email : jobs@camhr.com.kh

Apply Job
Preview     Add
Preview     Add