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Customer Manager (Very Urgent)

Company

HRINC (Cambodia) Co., Ltd   

type

Private Limited Company

Function

Recruiting Services

employees

100-200

Location

Phnom Penh

Level

Senior

Term

Full Time

Year of Exp.

5

Function

Marketing

Hiring

1

Industry

General Business Services

Salary

$1000-$2000

Qualification

Bachelor Degree

Sex

Male/Female

Language

English-- Excellent   

Age

~

Location

Phnom Penh;

Publish Date

Jan-16-2020

Closing Date

Feb-15-2020

Job Description

  • Support management in identifying market opportunities across different customer segments
• Utilize research and data to obtain customer insights and develop customer strategy in conjunction with colleagues from Product, Marketing and Sales
• Monitor market trends and identify relevant new product opportunities for different customer segments
• Develop and execute annual customer strategy to inform campaigns and drive new customer acquisition
• Create effective product positioning and messaging for existing/new products in a simple yet compelling way across multiple marketing channels
• Design and execute tactical campaigns to stay ahead of the competition
• Secure strong alignment between Product Marketing and Sales teams
• Work closely with Distribution Channels and other stakeholders to ensure alignment and smooth execution of campaigns and product launches
• Devise and implement retention strategy to drive upsell or cross-sell opportunities to existing customers and increase loyalty
• Develop sales tools that provide key differentiations and competitive advantages of products/positioning to increase sales conversion across multiple customer segments
• Closely engage with the Sales team to obtain feedback and identify opportunities to offer support
• Manage annual budget for campaigns and ensure effective ROI
• Develop performancetracking tools and ensure ongoing monitoring both during and after campaign roll-out/product launch against pre-determined KPIs
• Provide timely reports and campaign reviews to management and offer recommendations to enhance effectiveness of future campaigns.

Job Requirements

  • Minimum of 5 years’ experience in Product Marketing or Product Management. Experience in Sales is a plus
• Ability to work under multiple tight deadlines
• Strong communication and negotiation skills
• Good interpersonal skills with the ability to work with multiple stakeholders
• A proactive attitude and the ability to thrive and deliver results in a fast-paced environment
• Ability to analyse data and gather insights to inform strategy
• Ability to lead and engage diverse or cross functional teams to align and deliver towards a common goal
• Strong analytical skills
• Track record of optimizing customer programs.

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Contact Information

Contact Person

SEN Chanto (Mr. Chanto)

Phone

023 211 437

Email

sen.chanto@hrinc.com.kh

Website

http://www.hrinc.com.kh

Address

Building #10, Oknha Pich Avenue (Street 242), Sankat Chaktumok, Khan Daun Penh, Phnom Penh

Company Profile

HRINC is the leading provider of HR Services to the Cambodia market and expanding to the South East Asia region. We support multinational companies and leading ASEAN conglomerates and SMEs with their Human Resource needs, from consulting and market intelligence, to outsourcing and compliance as well as recruitment.

Service hot line :

023 969 088 / 023 91 90 86 / 023 91 90 87 / 02391 90 89

Operating Hours : Mon-Fri (8:00 am to 5:00 pm)

Email : jobs@camhr.com.kh

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