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IT Support Specialist

Company

ICF Cambodia   

type

Charity/Non-Profit Organization

Function

NGO/Charity/Social Services

employees

Location

Siem Reap

Level

Term

Full Time

Year of Exp.

0

Function

IT

Hiring

1

Industry

Education

Salary

Negotiable

Qualification

Bachelor Degree

Sex

Male/Female

Language

English-- Good   

Age

~

Location

Siem Reap;

Publish Date

Jan-09-2020

Closing Date

Feb-07-2020

Job Description

  A. Dimensions of the Position: (line report and role function)
- The position will report to Head of IT.
- Be an enthusiastic, proactive and engaged member of the growing agile ICF
Cambodia IT team.

B. Role and Responsibilities
- Answer questions and resolve computer problems for clients in person, via
telephone, or from a remote location.
- Setup and maintain computer systems and networks across the three ICF Cambodia
sites.
- Support common business and productivity software.
- Take responsibility, lead small IT projects and complete them in time and budget.
- Rapidly establish a good working relationship with customers and other professional
across the whole organization.
- Actively engage in the daily agile meetings.
- Priorities and manage many open cases at one time.
- Work continuously on a task until completion.
- Buy and replace parts as required.
- Potential development possibility to become IT team lead.

Job Requirements

  Knowledge:
- Troubleshooting of hard- and software issues for Windows and Mac systems.
- Troubleshooting issues for Android and iOS mobile devices.
- Network knowledge to diagnose and solve hard- and software related network faults.
- Domain, services and asset management via Google G Suite.
- Printer installation and management.
- Synology NAS management.
- Medium skills to fix Windows, MacOS, Android and iOS related issues.

Skills:
- Fluent English speaking.
- Ability to work well in a team.
- Listening and questioning skills, combined with the ability to interact confidently with
clients to establish what the problem is and explain the solution.
- Problem solving skills.
- Ability to priorities workload.
- Attention to detail.
- 2+ years’ experience in IT.

Behaviors:
- Eagerness to learn daily.
- Proactive communication.
- Take initiative rather than awaiting instructions.
- Punctuality.

Job on Sunday
- To be defined / discussed during job interview

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Contact Information

Contact Person

Ros Sombo

Phone

011 670 888

Email

jobs@icf-cambodia.com

Website

Address

Krous Village, Svay Dong Kom, Siem Reap

Company Profile

ICF Cambodia is a dynamic fast-growing church, organization and business in Siem Reap. Our mission is to break the cycle of poverty by empowering people to achieve their God given potential. We take care of over 400 children and their families with our Family Care Program in a holistic way to improve their living situation long-term. At the ICF Wake Park families can ride on our lake, swim at the beach or eat at our restaurant. All of the profits from this business help to support our social projects. On the ICF Community Campus, people can make friends, have fun and learn new skills. We offer soccer, volleyball, basketball, water sports and many other activities. There is something for all to enjoy.

Service hot line :

023 969 088 / 023 91 90 86 / 023 91 90 87 / 02391 90 89

Operating Hours : Mon-Fri (8:00 am to 5:30 pm)

Email : jobs@camhr.com.kh

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