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Sales & Customer Services Executive'

Company

HRINC (Cambodia) Co., Ltd   

type

Private Limited Company

Function

Recruiting Services

employees

100-200

Location

Phnom Penh

Level

Term

Full Time

Year of Exp.

2

Function

Customer Service

Hiring

1

Industry

General Business Services

Salary

Negotiable

Qualification

Bachelor Degree

Sex

Female

Language

English-- Excellent   

Age

~

Location

Phnom Penh;

Publish Date

Dec-26-2019

Closing Date

Jan-25-2020

Job Description

  • Managing incoming calls and dealing with client’s inquiries on Company services
• Providing advice on purchasing service packages, preparing quotations and guiding client on how to access and operate the service
• Communicating with clients about their experiences in utilizing the services and solving arising problems or errors and if required facilitating with tech-team to fix the errors.
• Listening to client complaints or concerns and working to resolve their issues; collecting client feedback and all related matters for management to revamp the service/product performance.
• Identifying and assessing clients’ needs to achieve satisfaction and growth in sales
• Generating sales leads from identifying target clients, cold-calling, collecting new contact information, increasing customer base and implementing marketing and promotion plan.
• Working closely and coordinating with tech-team, creative marketing and finance teams in delivering customer excellence and business growth.

Job Requirements

  • Bachelor degree in Marketing, Business, Management, Communication, IT or any other field
• At least 2 years of relevant experience in customer services and/or (tele-)sales
• Good English (or and Chinese) communication and Ms. Office skills
• Good at communicating, convincing, negotiating, problem-solving and facilitating
• Good customer services, phone skills, attention to detail, and time management
• Ability to multi-task, organize and work under pressure and with tight deadline
• Keen interest in technology and social media trends
• Female candidates are preferred and encouraged to apply.

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Contact Information

Contact Person

SAO Vong (Mr.)

Phone

023 211 437/011 681 298

Email

sao.vong@hrinc.com.kh

Website

http://www.hrinc.com.kh

Address

Building #10, Oknha Pich Avenue (Street 242), Sankat Chaktumok, Khan Daun Penh, Phnom Penh

Company Profile

HRINC is the leading provider of HR Services to the Cambodia market and expanding to the South East Asia region. We support multinational companies and leading ASEAN conglomerates and SMEs with their Human Resource needs, from consulting and market intelligence, to outsourcing and compliance as well as recruitment.

Service hot line :

023 969 088 / 023 91 90 86 / 023 91 90 87 / 02391 90 89

Operating Hours : Mon-Fri (8:00 am to 5:00 pm)

Email : jobs@camhr.com.kh

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