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Assistant, Call Center

Company

SATHAPANA BANK   

type

Private Limited Company

Function

Banking & Finance

employees

Location

Phnom Penh

Level

Entry Level

Term

Full Time

Year of Exp.

1

Function

Bank/Insurance

Hiring

5

Industry

Banking & Finance

Salary

Negotiable

Qualification

Bachelor Degree

Sex

Unlimited

Language

English-- Good   

Age

0 ~ 0

Location

Phnom Penh;

Publish Date

Jan-31-2020

Closing Date

Mar-01-2020

Job Description

  •Provide 24/7 customer support and promptly
respond to any customer inquiry related to the
bank's products and services by following the
customer service standard and script provided by
Sathapana Bank
•Perform roles as contact point from the client
to follow up and close the issue or complaint
•Route calls to appropriate departments if a
query/complaint is not manageable within your
discretion
•Explain and promote customers about new products
and services of the bank
•Be a contact person between customers and
branches to handle all the complaints,
suggestion, inquiries related to products and
services of the bank
•Ensure that customer’s requests are accurately
recorded, responded on time and met the
customer’s expectation
•Perform other tasks assigned by line supervisor

Job Requirements

  •Bachelor degree in Business,
Marketing, Finance and Banking or
other related fields
•At least 1 year experienced in
banking services, and contact
center are preferred
•Has English and computer literacy
(Microsoft Word, Excel,
PowerPoint, and Outlook)
•Available to stand by and work on
rotations
•Willing to work with customer
complaints, pressures, and
feedback

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Contact Information

Contact Person

HR Department

Phone

023 999 010

Email

job@sathapana.com.kh

Website

https://www.sathapana.com.kh/

Address

Company Profile

Sathapana Bank is one of the leading commercial banks in Cambodia with total assets of over US$ 1.5 billion as of November 2019 and has become the second largest branch network in the country with 171 branches and 207 ATMs with cash recycling capability We provide full banking services such as loans, deposits, iBanking, Mobile Banking, debit & credit cards, domestic and foreign remittances, Western Union, trade finance, and other services. In Sathapana Bank, we offer wide range of job opportunities to both fresh graduated and experienced talent. We welcome diversities and continue developing our internal talents from time to time to sustain and support our growth.

Service hot line :

023 969 088 / 023 91 90 86 / 023 91 90 87 / 02391 90 89

Operating Hours : Mon-Fri (8:00 am to 5:00 pm)

Email : jobs@camhr.com.kh

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