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Customer Care Supervisor

Company

PassApp   

type

Private Limited Company

Function

Information Technology

employees

Location

Phnom Penh

Level

Middle

Term

Full Time

Year of Exp.

Function

Customer Service

Hiring

1

Industry

Logistics/Freight/Shipping/Delivery/Warehouse

Salary

Negotiable

Qualification

Sex

Male/Female

Language

English-- Good   

Age

~

Location

Phnom Penh;

Publish Date

Oct-04-2019

Closing Date

Nov-02-2019

Job Description

  - Train, coach and manage Customer Care Team with regard to policies and procedures, including preparing daily report of Customer
- Care movement and result.
- Lead and organize the Customer Care Team to successfully resolve Technical Issues and other enquiries
- Continuously mentor and coach on communication skill and being the decision maker for some problem solving related to customers complaints and concern.
- Be prompt to perform actions to assist PassApp Customers.
- Escalate Customer Issues to the appropriate PassApp Team when unable to resolve inside the Customer Care.
- Identify skill gaps for staff and suggest solutions to improve their skill.
- Monitor Customer Care Team effectiveness and keep records.
- Suggest Improvement to Management.
- Encourage and foster a Teamwork and Knowledge Sharing environment with Staff.
- Well follow-up with Colleagues to provide best service to PassApp Customers.
- Maintain good relationships with PassApp Customers and Potential PassApp Customers.
- Communicate professionally with PassApp Customers (and potential Customers) Face-to-Face, Phone, E-Mail and SMS.
- Other tasks assigned by Manager and Head of Department

Job Requirements

  - Ability to organize own and others schedules.
- Ability to work effectively in a busy environment and under pressure.
- Experience with common Computer Operating Systems and Internet Related Applications. eg; Microsoft Windows, Internet Explorer, E-Mail etc.
- Experience in a Customer Service related field of work.
Ability to Solve Problems.
- Excellent Interpersonal and communication skills for both Khmer and English (verbal & written). Multi-language skills are preferable.
- Prior experience as a Team Leader or Supervisor is desirable.
- Punctual, Patient and Enthusiastic.
- Flexible to work outside of normal business hours when required.
- Ability to work effectively in a Team environment.
- Ability to learn quickly and willing to show initiative


** Interested candidates should submit their applications, Cover Letter clearly indicating Position applied for, with current photo and the expected salary to HR Department at PASSAPP Office or via email. Competitive salary and benefits will be offered based on qualifications and experiences

- E-mail: recruitment@passapptaxis.com
- Tel: 015 77 17 85
- Applied Position: (Please specify position title here)
- Deadline: 4-November-2019

** Please state the place you would like to apply for.
Only short- listed candidates will be contacted for interview.

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Contact Information

Contact Person

Ms. Liem Samphors

Phone

015 77 17 85

Email

recruitment@passapptaxis.com

Website

Address

#03, St. 570, Sangkat Boeng Kak II, Khan Tuol Kouk, Phnom Penh.

Company Profile

Service hot line :

023 969 088 / 023 91 90 86 / 023 91 90 87 / 02391 90 89

Operating Hours : Mon-Fri (8:00 am to 5:30 pm)

Email : jobs@camhr.com.kh

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