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Contact Center Agent Intern

Company

Smart Axiata Co., Ltd.   

type

Private Limited Company

Function

Telecommunication

employees

>1500

Location

Phnom Penh

Level

Entry Level

Term

Full Time

Year of Exp.

Function

Customer Service

Hiring

10

Industry

Telecommunication

Salary

Negotiable

Qualification

Associate Degree

Sex

Male/Female

Language

English-- Good    Khmer-- Mother Tongue   

Age

~

Location

Phnom Penh;

Publish Date

Sep-23-2019

Closing Date

Oct-23-2019

Job Description

  I.Job Responsibilities:
- Answer call professionally and follow up subscriber complaint
- Respond to customer inquiries
- Handle and resolve customer complaints
- Provide customers with product and service information
- Identify and escalate priority issues and route calls to appropriate sources
- Complete a required report in system/send to Team - Leader/Supervisor.

Job Requirements

  Job Requirements:

- Bachelor’s degree (still studying or graduated)
- Good computer and communication skills
- Good Khmer and English both spoken and written.

Working time:
. Shift B: 14:00pm-22:00pm
. Shift B1:15:00pm-23:00pm
. Shift C :10:00pm-6:00am

Working Conditions
- Working day is six days per week
- One day off per week is rotated
- Required to work on public holiday with holiday bonus
*** If once candidate is selected, she/he is required to joint training from 8:00am-17:00pm for the first working week.
- After 6 months, good performers will be promoted to agents
- After 1 year of service, good performers can apply for team leader positions

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Contact Information

Contact Person

Mony Veachesa

Phone

010202652

Email

jobs@smart.com.kh

Online Apply

https://www.smart.com.kh/careers/contact-center-agent/

Website

https://www.smart.com.kh/careers

Address

No464 A, Monivong Blvd, Sangkat Tonlebasac, Khan Chamkarmoan, Phnom Penh

Company Profile

Smart Axiata Co., Ltd., Cambodia’s leading mobile telecommunications operator, currently serves 8 million subscribers under the ‘Smart’ brand. Smart Axiata is part of Axiata Group Berhad, one of Asia’s largest telecommunications groups.

Smart is at the forefront of mobile technology advancement in Cambodia. Smart was the first network to introduce 4G LTE in 2014, 4G+ in 2016 and 4G+ with HD Voice (VoLTE) in early 2017. In mid-2017, Smart introduced cutting-edge 4.5G, manifesting its data leadership position in Cambodia. Smart also provides 2G, 2.5G, 3G and 3.75G mobile services as well as international roaming across more than 190 countries. Its extensive nationwide network coverage stretches to more than 98% of the Cambodian population.

The company is also rapidly transforming itself into a digital lifestyle brand, having introduced many innovative offerings and lifestyle entertainment value propositions. This includes various international partnerships, with brands as diverse as Universal Music, Apple, Facebook and iflix, as well as digital services including SmartLuy, Smart Insurance, SmartPay, Smart Music and SmartNas. Smart aspires to become Cambodia’s Digital Champion, while playing an active role in socio-economic growth.

The company’s workforce consists of more than 1000 local and foreign experts. Smart is committed to its customers, employees and the people of Cambodia, in delivering its promise of enriching their lives through world-class networks, exceptional digital experiences and through significant corporate social responsibility engagements.

Service hot line :

023 969 088 / 023 91 90 86 / 023 91 90 87 / 02391 90 89

Operating Hours : Mon-Fri (8:00 am to 5:30 pm)

Email : jobs@camhr.com.kh

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