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Customer Services Executive

Company

Maersk (Cambodia) Ltd.   

type

Multi-National Company

Function

Logistics/Freight/Shipping/Delivery/Warehouse

employees

>1500

Location

Phnom Penh

Level

Entry Level

Term

Full Time

Year of Exp.

Function

Customer Service

Hiring

2

Industry

Logistics/Freight/Shipping/Delivery/Warehouse

Salary

Negotiable

Qualification

Bachelor Degree

Sex

Male/Female

Language

English-- Good   

Age

~

Location

Preah Sihanouk;

Publish Date

Sep-17-2019

Closing Date

Oct-17-2019

Job Description

  Position Summary:
• DEM Collection focal contact point at counter
• Be the primary and first contact point for the Customer
• To provide the highest level of service to the Customer


Key responsibilities:
• Attend to customer requests and all issues related Import cargoes via call, email, fax and any possible channels within agreed timelines
• Attend daily payment application
• Closely coordinate with Finance and Global Service Centers (GSC) team for collection reconciliation
• Reach out timely to other destinations and functions in order to have timely coordination on solution offering to customers, if required
• Coordinate within Customer Service Team on Customer Service performance improvement plan, follow up, action plan to improvement and target achievements
• Working overtime as per task distribution and as required
• Other tasks as assigned by Supervisor, Customer Service Manager

Job Requirements

  Required Qualification & Experience

• Fresh graduate in Business administration, Marketing, English, equivalent.
• Experience in the logistics sector with Customer facing experience is preferable
• Good command of English language (Speaking & Writing)
• Computer literate (Microsoft Word, Excel, Outlook, PowerPoint, etc.)
• Ability to give and receive accurate information with mature understanding\
• Ability to analyses problems and find effective solutions proactively

Core Competencies
• Teamwork / Collaboration
• A high level of integrity
• Customer service oriented
• Interpersonal skills
• Strong commitment

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Contact Information

Contact Person

HR Department

Phone

+85523 96 56 71

Email

cambodia.recruitment@maersk.com

Website

https://www.maersk.com/

Address

VTrust Tower -7th Floor, St.169, Sangkat Veal Vong, Khan 7 Makara, Phnom Penh, Cambodia.

Company Profile

A.P. Moller - Maersk is an integrated container logistics company. Connecting and simplifying trade to help our customers grow and thrive. With a dedicated team of over 76,000 operating in 130 countries; we go all the way to enable global trade for a growing world.

For more information: https://www.maersk.com/


Service hot line :

023 969 088 / 023 91 90 86 / 023 91 90 87 / 02391 90 89

Operating Hours : Mon-Fri (8:00 am to 5:30 pm)

Email : jobs@camhr.com.kh

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