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Senior Customer Service Executive

Company

HRINC (Cambodia) Co., Ltd   

type

Private Limited Company

Function

Recruiting Services

employees

100-200

Location

Phnom Penh

Level

Middle

Term

Full Time

Year of Exp.

3

Function

Customer Service

Hiring

1

Industry

Logistics/Freight/Shipping/Delivery/Warehouse

Salary

Negotiable

Qualification

Bachelor Degree

Sex

Unlimited

Language

English-- Good   

Age

~

Location

Phnom Penh;

Publish Date

Sep-13-2019

Closing Date

Oct-13-2019

Job Description

  -Make sure the quality of customer service reaches the standard service of company.
-Lead and manage SC team effectively.
-Receives booking from customer by phone call, and recording in the system.
-Provide daily communication on calls are answered timely;
-Check the pending shipment, then contacting to customers and the provinces staff to
solve that pending shipment.
-Ensure the customer’s complains will be solved properly.
-Make a good relationship between company and customers.
-Send Report POD (Proof of Delivery) to all credit customers.
-Follow up picking up shipment with dispatch team and courier;
-Performing other duties as assigned by the supervisor.

Job Requirements

  -A University Degree in related field
-Having three year experience related to customer services
-Ability to speak and listen in English
-Good computer skills in Word, Excel and PowerPoint
-Neat, Accurate and methodical in work
-Good team work
-Willingness to work hard
-Confidence in giving advice and information to other
-Must be helpful and polite

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Contact Information

Contact Person

Mrs. SAMBATH Ratana

Phone

023 211 437/086 926 494

Email

sambath.ratana@hrinc.com.kh

Website

http://www.hrinc.com.kh

Address

Building #10, Oknha Pich Avenue (Street 242), Sankat Chaktumok, Khan Daun Penh, Phnom Penh

Company Profile

HRINC is the leading provider of HR Services to the Cambodia market and expanding to the South East Asia region. We support multinational companies and leading ASEAN conglomerates and SMEs with their Human Resource needs, from consulting and market intelligence, to outsourcing and compliance as well as recruitment.

Service hot line :

023 969 088 / 023 91 90 86 / 023 91 90 87 / 02391 90 89

Operating Hours : Mon-Fri (8:00 am to 5:00 pm)

Email : jobs@camhr.com.kh

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