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Call Center (Evening Shift)

Company

Foreign Trade Bank of Cambodia (FTB)   

type

Private Limited Company

Function

Banking & Finance

employees

>200

Location

Phnom Penh

Level

Entry Level

Term

Full Time

Year of Exp.

Function

Customer Service

Hiring

1

Industry

Banking & Finance

Salary

Negotiable

Qualification

Bachelor Degree

Sex

Male

Language

English-- Good   

Age

~

Location

Phnom Penh;

Publish Date

Oct-01-2019

Closing Date

Oct-31-2019

Job Description

  Working during night shifts, this role is responsible for answering phones to respond to orders, general customer inquiries, and customer complaints. Call center staff is required to project a professional FTB bank image through phone interaction by building a thorough understanding of the client’s service requirement and focus on providing best service quality to the clients.

Main Duties

• Answer calls professionally and respond to customer’s inquiries as quickly as possible
• Handle and resolve customer complaints
• Provide customers with products and services information
• Identify and escalate priority issues
• Produce call reports and report issue / problem to the supervisor in a timely manner
• Provide outstanding and consistent services to provide solution to customers
• Create and maintain an environment which is easy and friendly experience for customer through highly professional service level
• Research required information using available resources
• Perform other duties as assigned by the supervisor

Job Requirements

  • Bachelor Degree in Banking or related field
• Experiences in Call Centre operations
• Knowledge of customer service principles and practices
• Knowledge of call centre telephony (Avaya System) and technology
• Being able to deal with all types of people
• Demonstrate superb customer service skills
• Excellent interpersonal and verbal communication skills
• Computer literacy and English language proficiency

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Contact Information

Contact Person

HR Department

Phone

023862111

Email

hr@ftbbank.com

Website

http://www.ftbbank.com

Address

Building No. 33 C-D, Tchecoslovaquie Blvd (169), Sangkat Veal Vong, Khan 7 Makara, Phnom Penh

Attachments

  Call Center Night Shift_180817.pdf

Company Profile

FTB is Cambodia's first and foremost bank. It is a private commercial bank and has been providing customers with safe and reliable banking services for 40 years.

The Bank was created following Sub-decree No. 1213 dated 10 October 1979 under the former regime of the State of Cambodia. In 2000, the Bank was separated from the direct management of the National Bank of Cambodia ("the Central Bank") in order to transform its permanent identity into a state-owned commercial bank in Cambodia with the features of a Public Economic Enterprise and with the intention of conducting autonomous business operations.

In January 2001, the Bank obtained its banking license from the Central Bank to operate as a commercial bank in the Kingdom of Cambodia for a period of three years starting from 4 January 2001. This was the first license granted to enable the Bank to operate as a separate legal entity independent from the Central Bank's direct management. On 8 January 2004, the Bank obtained its 2nd banking license from the Central Bank for a period of three years starting from that date. The Bank now holds a commercial banking license, which was renewed for an indefinite period, on 21 December 2006

On 31 December 2002, the Ministry of Economy and Finance ("MEF") announced, through a Statement of Intent, the privatisation of the Bank as part of the reform of the financial sector of the Royal Government of Cambodia. On 28 October 2005 the shareholders of the Bank, represented by the Privatisation Committee, entered into a sales agreement with Canadia Bank and ING Holding Company. The Central Bank sold its 20% shareholding in the Bank and MEF reduced its 80% shareholding to 10%. In 2009, in accordance with the recommendation of the Central Bank, Canadia Bank reduced its shares from 48% to 15.22% and 2 new private shareholders having respectively a share of 15.39%, entered the capital of FTB. The Bank's Memorandum and Articles of

Service hot line :

023 969 088 / 023 91 90 86 / 023 91 90 87 / 02391 90 89

Operating Hours : Mon-Fri (8:00 am to 5:00 pm)

Email : jobs@camhr.com.kh

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