Client Engagement & BD Manager'

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Client Engagement & BD Manager'

Company	HRINC (Cambodia) Co., Ltd
type	Private Limited Company
Function	Recruiting Services
employees	100-200
Location	Phnom Penh

Level	Senior	Term	Full Time
Year of Exp.	4	Function	Human Resource
Hiring	1	Industry	Human Resources/Consultancy
Salary	Negotiable	Qualification	Bachelor Degree
Sex	Male/Female	Language	English-- Excellent
Age	~	Location	Phnom Penh;
Publish Date	Sep-21-2019	Closing Date	Oct-21-2019

Job Description

	Client Relationship Management: Report to Workforce Manager • Working with key clients, to ensure service delivery is meeting and/or exceeding expectations. This will include attending weekly/monthly or other critical client meetings, documenting challenges and how they will be resolved, problem solving, and tracking and feeding back to the client, what the outcomes have been. • The position entails problem solving but also understanding when clients are being irrational/arrogant or demanding more than contracts require including working with service delivery teams to improve (coaching, developing of teams) • Building and maintaining relationships with clients and key personnel within the customer companies, especially to identify new opportunities. • Collecting customer feedbacks and ensuring that the team is consistently delivering on resolving challenges, or addressing challenges. This is done in conjunction with relevant team leaders. • Attending meetings with clients to build good relationships with existing key accounts. • Achieving client relationship targets and KPI’s as set by the Head of Department or line manager. • Working closely with all team leaders and members to ensure excellent relationship within the department. • Carrying out client satisfaction surveys and presenting the results with solutions to management and the team. • Monitoring the company performance against service agreements and flagging potential issues. • Liaising with internal departments to ensure client needs are fulfilled effectively. Business Development: Reporting to Managing Partner • Contacting potential clients to establish rapport and arrange meetings. • Planning and overseeing new marketing initiatives. • Researching organizations and individuals to find new opportunities. • Increasing the value of current customers while attracting new ones. • Finding and developing new markets and improving sales. • Attending conferences, meetings, and industry events. • Developing quotes and proposals for clients. • Training personnel and helping team members develop their skills. • Developing and executing a strategic plan for “OUTSOURCING BRANDING” in the market in co-operating with all stakeholders

Client Relationship Management: Report to Workforce Manager
• Working with key clients, to ensure service delivery is meeting and/or exceeding expectations. This will include attending weekly/monthly or other critical client meetings, documenting challenges and how they will be resolved, problem solving, and tracking and feeding back to the client, what the outcomes have been.
• The position entails problem solving but also understanding when clients are being irrational/arrogant or demanding more than contracts require including working with service delivery teams to improve (coaching, developing of teams)
• Building and maintaining relationships with clients and key personnel within the customer companies, especially to identify new opportunities.
• Collecting customer feedbacks and ensuring that the team is consistently delivering on resolving challenges, or addressing challenges. This is done in conjunction with relevant team leaders.
• Attending meetings with clients to build good relationships with existing key accounts.
• Achieving client relationship targets and KPI’s as set by the Head of Department or line manager.
• Working closely with all team leaders and members to ensure excellent relationship within the department.
• Carrying out client satisfaction surveys and presenting the results with solutions to management and the team.
• Monitoring the company performance against service agreements and flagging potential issues.
• Liaising with internal departments to ensure client needs are fulfilled effectively.
Business Development: Reporting to Managing Partner
• Contacting potential clients to establish rapport and arrange meetings.
• Planning and overseeing new marketing initiatives.
• Researching organizations and individuals to find new opportunities.
• Increasing the value of current customers while attracting new ones.
• Finding and developing new markets and improving sales.
• Attending conferences, meetings, and industry events.
• Developing quotes and proposals for clients.
• Training personnel and helping team members develop their skills.
• Developing and executing a strategic plan for “OUTSOURCING BRANDING” in the market in co-operating with all stakeholders

Job Requirements

	Education background in any related field • Preferred 3-6 years of service delivery experience • Experience in working with a variety and different level of people and demonstrate an ability to manage expectation of those. • Good analytical skills and critical thinking skills • A good understanding of how technology can help service delivery or enable knowledge to be extracted and shared more easily and cost effectively Computer skills • Must be able to use Microsoft suite – email, calendar scheduling, word, excel and power point in particular, must be good on Excel and other related analytical programs would be an asset (SPSS, etc.)

Education background in any related field
• Preferred 3-6 years of service delivery experience
• Experience in working with a variety and different level of people and demonstrate an ability to manage expectation of those.
• Good analytical skills and critical thinking skills
• A good understanding of how technology can help service delivery or enable knowledge to be extracted and shared more easily and cost effectively
Computer skills
• Must be able to use Microsoft suite – email, calendar scheduling, word, excel and power point in particular, must be good on Excel and other related analytical programs would be an asset (SPSS, etc.)

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Contact Information

Contact Person	HR Services Team
Phone	023 211 437
Email	hrservices@hrinc.com.kh
Website	http://www.hrinc.com.kh
Address	Building #10, Oknha Pich Avenue (Street 242), Sankat Chaktumok, Khan Daun Penh, Phnom Penh

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