Company |
HRINC (Cambodia) Co., Ltd |
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---|---|---|
type |
Private Limited Company | |
Function |
Recruiting Services | |
employees |
100-200 | |
Location |
Phnom Penh |
Level |
Senior | Term |
Full Time |
---|---|---|---|
Year of Exp. |
4 | Function |
Human Resource |
Hiring |
1 | Industry |
Human Resources/Consultancy |
Salary |
Negotiable | Qualification |
Bachelor Degree |
Sex |
Male/Female | Language |
English-- Excellent |
Age |
~ | Location |
Phnom Penh; |
Publish Date |
Sep-21-2019 | Closing Date |
Oct-21-2019 |
Client Relationship Management: Report to Workforce Manager • Working with key clients, to ensure service delivery is meeting and/or exceeding expectations. This will include attending weekly/monthly or other critical client meetings, documenting challenges and how they will be resolved, problem solving, and tracking and feeding back to the client, what the outcomes have been. • The position entails problem solving but also understanding when clients are being irrational/arrogant or demanding more than contracts require including working with service delivery teams to improve (coaching, developing of teams) • Building and maintaining relationships with clients and key personnel within the customer companies, especially to identify new opportunities. • Collecting customer feedbacks and ensuring that the team is consistently delivering on resolving challenges, or addressing challenges. This is done in conjunction with relevant team leaders. • Attending meetings with clients to build good relationships with existing key accounts. • Achieving client relationship targets and KPI’s as set by the Head of Department or line manager. • Working closely with all team leaders and members to ensure excellent relationship within the department. • Carrying out client satisfaction surveys and presenting the results with solutions to management and the team. • Monitoring the company performance against service agreements and flagging potential issues. • Liaising with internal departments to ensure client needs are fulfilled effectively. Business Development: Reporting to Managing Partner • Contacting potential clients to establish rapport and arrange meetings. • Planning and overseeing new marketing initiatives. • Researching organizations and individuals to find new opportunities. • Increasing the value of current customers while attracting new ones. • Finding and developing new markets and improving sales. • Attending conferences, meetings, and industry events. • Developing quotes and proposals for clients. • Training personnel and helping team members develop their skills. • Developing and executing a strategic plan for “OUTSOURCING BRANDING” in the market in co-operating with all stakeholders |
Education background in any related field • Preferred 3-6 years of service delivery experience • Experience in working with a variety and different level of people and demonstrate an ability to manage expectation of those. • Good analytical skills and critical thinking skills • A good understanding of how technology can help service delivery or enable knowledge to be extracted and shared more easily and cost effectively Computer skills • Must be able to use Microsoft suite – email, calendar scheduling, word, excel and power point in particular, must be good on Excel and other related analytical programs would be an asset (SPSS, etc.) |
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Contact Person |
HR Services Team |
---|---|
Phone |
023 211 437 |
hrservices@hrinc.com.kh | |
Website |
http://www.hrinc.com.kh |
Address |
Building #10, Oknha Pich Avenue (Street 242), Sankat Chaktumok, Khan Daun Penh, Phnom Penh |
Service hot line :
023 969 088 / 023 91 90 86 / 023 91 90 87 / 02391 90 89
Operating Hours : Mon-Fri (8:00 am to 5:00 pm)
Email : jobs@camhr.com.kh