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Client Engagement & BD Manager'

Company

HRINC (Cambodia) Co., Ltd   

type

Private Limited Company

Function

Recruiting Services

employees

100-200

Location

Phnom Penh

Level

Senior

Term

Full Time

Year of Exp.

4

Function

Human Resource

Hiring

1

Industry

Human Resources/Consultancy

Salary

Negotiable

Qualification

Bachelor Degree

Sex

Male/Female

Language

English-- Excellent   

Age

~

Location

Phnom Penh;

Publish Date

Sep-21-2019

Closing Date

Oct-10-2019

Job Description

  Client Relationship Management: Report to Workforce Manager
• Working with key clients, to ensure service delivery is meeting and/or exceeding expectations. This will include attending weekly/monthly or other critical client meetings, documenting challenges and how they will be resolved, problem solving, and tracking and feeding back to the client, what the outcomes have been.
• The position entails problem solving but also understanding when clients are being irrational/arrogant or demanding more than contracts require including working with service delivery teams to improve (coaching, developing of teams)
• Building and maintaining relationships with clients and key personnel within the customer companies, especially to identify new opportunities.
• Collecting customer feedbacks and ensuring that the team is consistently delivering on resolving challenges, or addressing challenges. This is done in conjunction with relevant team leaders.
• Attending meetings with clients to build good relationships with existing key accounts.
• Achieving client relationship targets and KPI’s as set by the Head of Department or line manager.
• Working closely with all team leaders and members to ensure excellent relationship within the department.
• Carrying out client satisfaction surveys and presenting the results with solutions to management and the team.
• Monitoring the company performance against service agreements and flagging potential issues.
• Liaising with internal departments to ensure client needs are fulfilled effectively.
Business Development: Reporting to Managing Partner
• Contacting potential clients to establish rapport and arrange meetings.
• Planning and overseeing new marketing initiatives.
• Researching organizations and individuals to find new opportunities.
• Increasing the value of current customers while attracting new ones.
• Finding and developing new markets and improving sales.
• Attending conferences, meetings, and industry events.
• Developing quotes and proposals for clients.
• Training personnel and helping team members develop their skills.
• Developing and executing a strategic plan for “OUTSOURCING BRANDING” in the market in co-operating with all stakeholders

Job Requirements

  Education background in any related field
• Preferred 3-6 years of service delivery experience
• Experience in working with a variety and different level of people and demonstrate an ability to manage expectation of those.
• Good analytical skills and critical thinking skills
• A good understanding of how technology can help service delivery or enable knowledge to be extracted and shared more easily and cost effectively
Computer skills
• Must be able to use Microsoft suite – email, calendar scheduling, word, excel and power point in particular, must be good on Excel and other related analytical programs would be an asset (SPSS, etc.)

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Contact Information

Contact Person

HR Services Team

Phone

023 211 437

Email

hrservices@hrinc.com.kh

Website

http://www.hrinc.com.kh

Address

Building #10, Oknha Pich Avenue (Street 242), Sankat Chaktumok, Khan Daun Penh, Phnom Penh

Company Profile

Service hot line :

023 969 088 / 023 91 90 86 / 023 91 90 87 / 02391 90 89

Operating Hours : Mon-Fri (8:00 am to 5:00 pm)

Email : jobs@camhr.com.kh

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