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Senior Customer Service Executive

Company

HRINC (Cambodia) Co., Ltd   

type

Private Limited Company

Function

Recruiting Services

employees

100-200

Location

Phnom Penh

Level

Entry Level

Term

Full Time

Year of Exp.

3

Function

Customer Service

Hiring

1

Industry

Logistics/Freight/Shipping/Delivery/Warehouse

Salary

Negotiable

Qualification

Bachelor Degree

Sex

Unlimited

Language

English-- Good   

Age

~

Location

Phnom Penh;

Publish Date

Sep-13-2019

Closing Date

Oct-13-2019

Job Description

  -Make sure the quality of customer service reaches the standard service of company.
-Lead and manage SC team effectively.
-Receives booking from customer by phone call, and recording in the system.
-Provide daily communication on calls are answered timely;
-Check the pending shipment, then contacting to customers and the provinces staff to solve that pending shipment.
-Ensure the customer’s complains will be solved properly.
-Make a good relationship between company and customers.
-Send Report POD (Proof of Delivery) to all credit customers.
-Follow up picking up shipment with dispatch team and courier;
-Performing other duties as assigned by the supervisor.

Job Requirements

  -A University Degree in related field
-Having three year experience related to customer services
-Ability to speak and listen in English
-Good computer skills in Word, Excel and PowerPoint
-Neat, Accurate and methodical in work
-Good team work
-Willingness to work hard
-Confidence in giving advice and information to other
Must be helpful and polite

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Contact Information

Contact Person

Mrs. SAMBATH Ratana

Phone

023 211 437/086 926 494

Email

sambath.ratana@hrinc.com.kh

Website

http://www.hrinc.com.kh

Address

Building #10, Oknha Pich Avenue (Street 242), Sankat Chaktumok, Khan Daun Penh, Phnom Penh

Company Profile

Service hot line :

023 969 088 / 023 91 90 86 / 023 91 90 87 / 02391 90 89

Operating Hours : Mon-Fri (8:00 am to 5:00 pm)

Email : jobs@camhr.com.kh

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