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Duty/Reception Manager


Graticity Real Estates Development Co.,Ltd   


Private Limited Company


Real Estate




Phnom Penh




Full Time

Year of Exp.











Bachelor Degree




English-- Excellent   




Phnom Penh;

Publish Date


Closing Date


Job Description

  - The Duty Manager is responsible for the security control of all hotel keys whilst on duty.
- Responsible for security checks of the entire Apartment and its equipment on a regular basis each day/evening.
- Responsible for liaising with the contracted Security Company on daily basis.
- Responsible for attending to, resolving or acting upon any alarms or security breaches that may occur whilst on duty.
- The Duty Manager is to ensure and oversee that the Receptionist/Cashier shift procedures/duties are completed on time and are procedurally correct.
- To ensure the computer “saves” are done as scheduled.
- To ensure that on-going pertinent/relevant logbook communication to other shifts is maintained.
- To assist front office staff as required.
- Responsible for assisting in a “hand-on” capacity should the need arise in any outlet or area in the Apartment.
- To assist as required/requested with the solving of any guest complaints/upsets.
- To ensure all outlets open/close on time.
- Responsible for ensuring that end of shift balances for outlets are completed on time and are in balance
- The Duty Manager is responsible for action fire and emergency procedures and for contacting management in case of a fire or emergency whilst on duty.
- Responsible for the timely handover, briefing by outgoing/incoming Duty Manager/Manager on Duty.
- To ensure that you as Duty Manager are constantly aware of and “up-to-date” with all happenings and operations within the Apartment. It is vital that you have an obvious presence throughout the apartment and be visible and moving through public areas and departments continually whilst on duty.
- Responsible for ensuring clear and constant communication lines are kept with all staff and apartment department.
- Responsible for providing change to other departments and the correct balancing of the main safe float.
- To ensure that you as a Duty Manager are completely aware of all the apartment’s services and facilities, outlet operating hours and scope of service.
- Responsible for on-going pertinent/relevant log book communication to other shifts/departments.
- To acquire, through training provided, a comprehensive knowledge of the apartment Computer System, Telephone System, Paging System and In-House Movie System.
- Responsible for adhering to the Apartment staff rules and regulations as detailed in the Apartment staff handbook

Job Requirements

  • Bachelor degree in Business Administration or related disciplines
• Minimum 4 years’ experience in the same field
• Fluent English
• Excellent leadership, interpersonal and communication skills
• Committed to delivering high levels of customer service
• Ability to work under pressure

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Contact Information

Contact Person

Ms. Eam Socheata


017 428 689




Phnom Penh City Center, No.58, Street R8, Sangkat Srah Chak Khan Doun Penh, Phnom Penh, Cambodia.

Company Profile

Service hot line :

023 969 088 / 023 91 90 86 / 023 91 90 87 / 02391 90 89

Operating Hours : Mon-Fri (8:00 am to 5:00 pm)

Email :

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