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SCM Customer Service Associate

Company

Maersk (Cambodia) Ltd.   

type

Multi-National Company

Function

Logistics/Freight/Shipping/Delivery/Warehouse

employees

>1500

Location

Phnom Penh

Level

Middle

Term

Full Time

Year of Exp.

Function

Customer Service

Hiring

Industry

Logistics/Freight/Shipping/Delivery/Warehouse

Salary

Negotiable

Qualification

Bachelor Degree

Sex

Unlimited

Language

English-- Good   

Age

~

Location

Phnom Penh;

Publish Date

Sep-01-2019

Closing Date

Oct-01-2019

Job Description

  ** Position Summary (statements to demonstrate the core purpose of the job) The core purpose of this role is to provide consistent, high quality customer service for Customer, who value long term relationships and buy customized processes and solutions. The Customer Service associate will be the first point of contact for all queries related to the Customer.

** Key Responsibilities
- Take full ownership of the customer experience by managing the end to end shipment process in coordination with our country support team
- Build strong customer relationships and be curious around their business needs and drivers, in order to better serve them and identify new business opportunities
- Ensure smooth execution of the whole shipment lifecycle, monitor agreed service level agreements and identify root causes if expectations are not meet
- Advise Maersk management on potential service failures and trends, and drive continues improvement to increase customer satisfaction and loyalty
- Drive the digitalization agenda of our company by positively influencing change towards usage of new e-features among our customers

Job Requirements

  ** Required Qualification & Experience
- Fresh graduate in Business administration, Marketing, English, equivalent.
- Experience in the logistics sector with Customer facing experience is preferable
- Good command of English language (Speaking & Writing)
- Computer literate (Microsoft Word, Excel, Outlook, PowerPoint, etc.)
- Ability to give and receive accurate information with mature understanding\
- Ability to analyses problems and find effective solutions proactively

** Core Competencies
- Teamwork / Collaboration
- A high level of integrity
- Customer service oriented
- Interpersonal skills
- Strong commitment

Interested candidates are requested to apply via www.maersk.com -> Career -> Job Opportunities -> Job vacancies-> search for position title/type the word “Cambodia” -> click apply.

Or, send your updated CV to cambodia.recruitment@maersk.com
Company address: VTrust Tower - 7th Floor, #Plot A, Street 169, Phum 12, Sangkat Vealvong, Khan 7 Makara, Phnom Penh, Cambodia.Tel: +(855-23) 96 56 67, Fax: +(855-23) 424 708

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Contact Information

Contact Person

HR Department

Phone

+85523 96 56 71

Email

cambodia.recruitment@maersk.com

Website

https://www.maersk.com/

Address

VTrust Tower -7th Floor, St.169, Sangkat Veal Vong, Khan 7 Makara, Phnom Penh, Cambodia.

Company Profile

A.P. Moller - Maersk is an integrated container logistics company. Connecting and simplifying trade to help our customers grow and thrive. With a dedicated team of over 76,000 operating in 130 countries; we go all the way to enable global trade for a growing world.

For more information: https://www.maersk.com/


Service hot line :

023 969 088 / 023 91 90 86 / 023 91 90 87 / 02391 90 89

Operating Hours : Mon-Fri (8:00 am to 5:00 pm)

Email : jobs@camhr.com.kh

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