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IT technical support

Company

ICF Cambodia   

type

Charity/Non-Profit Organization

Function

NGO/Charity/Social Services

employees

Location

Siem Reap

Level

Term

Full Time

Year of Exp.

Function

IT

Hiring

Industry

NGO/Charity/Social Services

Salary

Negotiable

Qualification

Sex

Unlimited

Language

Age

~

Location

Siem Reap;

Publish Date

Aug-15-2019

Closing Date

Sep-13-2019

Job Description

  ● The position will report to Head of IT.
● Be part of the growing agile ICF Cambodia IT team.
● Provide IT support by managing and resolving IT end-user problems.
● Rapidly establish a good working relationship with customers and other professionals.
● Actively engage in the daily agile meetings.
● Talk to customers through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues.
● Replace parts as required.
● Prioritise and manage many open cases at one time.
● Work continuously on a task until completion.
● Support the roll-out of new applications.
● Set up new user accounts and profiles.
● Manage user access to company documents.
● Monitor and maintain computer systems and networks.
● Test and evaluate new technology.

Job Requirements

  ● Knowledge of Windows and Mac to re-install operating system and applications.
● Printer installation and management.
● Basic understanding of network topology.
● Optional: Network knowledge to diagnose and solve hard- and software related
network faults.

** Skills:
● English speaking.
● Ability to work well in a team.
● Ability to think logically.
● Listening and questioning skills, combined with the ability to interact confidently with
clients to establish what the problem is and explain the
** solution.
● Problem solving skills.
● Understanding of how software and operating systems work.
● Ability to prioritise your workload.
● Attention to detail.
● 1+ year experience in IT.

** Behaviours:
● Eagerness to learn.
● Proactive communication.
● Punctuality.

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Contact Information

Contact Person

Ros Sombo

Phone

011 670 888

Email

jobs@icf-cambodia.com

Website

Address

Krous Village, Svay Dong Kom, Siem Reap

Company Profile

ICF Cambodia is a dynamic fast growing church and organisation in Siem Reap. Our mission
is to break the cycle of poverty by empowering people to achieve their God given potential.
We take care of over 400 children and their families with our Kids Sponsorship Program in a
holistic way to improve their living situation long-term.
On our Community center ICF Campus, people can make friends, have fun and learn new
skills. Whether soccer, volleyball, water sports, basketball, or many more activities, we offer
something for everyone at any age.

Service hot line :

023 969 088 / 023 91 90 86 / 023 91 90 87 / 02391 90 89

Operating Hours : Mon-Fri (8:00 am to 5:00 pm)

Email : jobs@camhr.com.kh

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