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Quality & Customer Service Agent ( Many)

Company

Milvik (Cambodia) Micro Insurance Plc. (BIMA)   

type

Public Limited Company

Function

Insurance

employees

Location

Phnom Penh

Level

Middle

Term

Full Time

Year of Exp.

Function

Customer Service

Hiring

Industry

Insurance

Salary

Negotiable

Qualification

University students in a related discipline are preferred

Sex

Male/Female

Language

English-- Good   

Age

~

Location

Phnom Penh;

Publish Date

Jul-16-2019

Closing Date

Aug-15-2019

Job Description

  ** KEY RESPONSIBILITIES
• Makes outbound calls to check quality of field and call center sales.
• Listens to inbound & outbound call recordings and record detailed feedback based on specified criteria.
• Handles incoming customer service queries from both existing & new customers.
• Works with QCS team leader to produce daily reports.

Job Requirements

  - University students in a related discipline are preferred
- Previous experience in Quality Control and Customer Service is strongly preferred
- Good written and verbal communication in Khmer and English
- Be able to work in rotation shift
- IT skills with experience using Microsoft Office
- Exhibit integrity and a problem-solving & result-focused personality
- Positive and professional attitude
- Strong attention to detail

BIMA offers competitive salary and benefits such as working insurance cover, career and personal development opportunities, Staff/Spouse Delivery Benefits, Khmer New Year and Pchum Ben bonuses, financial support for marriage, BIMA health benefits, Five-Day Work Week, public holidays according to labor law, annual salary increments etc.

* Only short-listed candidates are invited for an interview!

** Interested candidates may send your cover letter and CV to recruitment@kh.milvik.com or visit us at the following address: #68E1, 1 st Floor, The iCON Professional Building, 216 Norodom Blvd., Sangkat Tonle Bassac, Khan Chamkarmorn, Phnom Penh, Cambodia. Tel: (855) 23 726 721 / 10 242 248

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Contact Information

Contact Person

HR Department

Phone

(855) 23 726 721 / 010 242 248

Email

recruitment@kh.milvik.com

Online Apply

https://www.facebook.com/bimacambodia/

Website

http://bima.com.kh/

Address

#68E, 1st Floor, The iCON Professional Building, 216 Norodom Blvd, Tonle Bassac, Chamkarmorn, Phnom Penh, Cambodia.

Company Profile

MILVIK (CAMBODIA) MICRO INSURANCE Plc., operating under the brand “BIMA”, is a part of Milvik AB and is an international micro insurance company headquartered in Stockholm, Sweden.

BIMA uses disruptive mobile technology to bring insurance and health services to consumers at the bottom of the pyramid, on a scale never before possible. In just six years, BIMA has established itself as one of the fastest-growing and most innovative companies working in emerging markets. We already have thriving operations in 12 markets across Africa, Asia and Latin America. BIMA has been operating in Cambodia since 2014 in partnership with Smart
Axiata Co., Ltd.

Service hot line :

023 969 088 / 023 91 90 86 / 023 91 90 87 / 02391 90 89

Operating Hours : Mon-Fri (8:00 am to 5:00 pm)

Email : jobs@camhr.com.kh

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