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Call Center

Company

MekongNet   

type

Private Limited Company

Function

Telecommunication

employees

>200

Location

Phnom Penh

Level

Fresh Graduate

Term

Full Time

Year of Exp.

2

Function

Telecommunication

Hiring

3

Industry

Telecommunication

Salary

Negotiable

Qualification

Bachelor Degree

Sex

Male/Female

Language

English-- Good   

Age

~

Location

Phnom Penh;

Publish Date

Jun-17-2019

Closing Date

Jul-17-2019

Job Description

  • Daily update customer feedback into system
• Key in information from Customers into system
• Respond to customer properly once complain exist
1. Identity customer want and need
2. Daily and weekly report customer feedback to leader and manager
3. Follow up with dealer for checking the root cause of customer feedback/complain and pending issues.
4. Knowledge internet connection and other communication
• Resolve technical issues for customers on the phone
• Connections for customer following to procedures
• Perform professional communication with customer by phone and email
• Provide 24/7 customer support and promptly respond to any customer
• Other task assigned by management
Shift Times:
5. From 01:00 to 09:00
6. From 09:00 to 09:00

Job Requirements

  • Associate or Bachelor Degree in information technology or other related fields
• Fresh Graduate students are encouraged to apply
• Able to speak English, Chinese speaking is a plus
• Knowledge of Computer (Word, Excel, Power point)
• Honest, flexible, Responsible, Hardworking, able to work under pressure
• Available to stand by and work on rotations
• Willing to work with customer complaints, and feedback.

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Contact Information

Contact Person

Ang Sokkea (Mr.)

Phone

081 831 516/061 226 648

Email

career@mekongnet.com.kh

Website

http://www.mekongnet.com.kh

Address

Building No 95, 4th Floor, Norodom Blvd., Sangkat Boeung Raing, Khan Daun Penh, Phnom Penh, Cambodia.

Company Profile

MekongNet is a registered trademark under Angkor Data Communication Group Co., Ltd which established in 2006. It is a full-fledged internet service provider, with a license for the provision of Internet service Provider (ISP), Internet Exchange Provider (IXP), and Internet Data Exchange Center (IDX) granted by the Ministry of Post and Telecommunication of Cambodia.

Service hot line :

023 969 088 / 023 91 90 86 / 023 91 90 87 / 02391 90 89

Operating Hours : Mon-Fri (8:00 am to 5:00 pm)

Email : jobs@camhr.com.kh

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