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Care Center Officer (Full-time staff & Internship)

Company

True Money (Cambodia) Plc   

type

Private Limited Company

Function

Banking & Finance

employees

>200

Location

Phnom Penh

Level

Fresh Graduate

Term

Full Time

Year of Exp.

Function

Customer Service

Hiring

10

Industry

General Business Services

Salary

Negotiable

Qualification

Bachelor Degree

Sex

Male/Female

Language

English-- Good   

Age

18 ~ 25

Location

Phnom Penh;

Publish Date

Jun-14-2019

Closing Date

Jul-14-2019

Job Description

  1. KEY TASKS:

• Handling customer complaints and enquiries
• Must be understand about True Money products and services
• Must be keep in touch with relevant department to solve
agent/customer’s issue appropriately
• Providing good quality service delivery to agent/customer
• Be friendly and helpful to meet the customer’s
satisfaction
• Log report accurately


2. DUTIES & RESPONSIBILITIES:

• Able to understand customer requirement & proposed
solution.
• Keeping customers informed about services and promotions
• Provide accurate information about True Money products and
services
• Handle customer complaints or refer them to appropriate
area for action
• Following up to close the agent/customer’s issue
effectively
• Take care in existing customer expansion
• Be able to satisfy customers and solve complaint with
customer

Job Requirements

  3. Qualification & Competencies:

• Bachelor degree or fresh graduated
• At least one year experience related to customer oriented.
• Knowledge in English speaking, listening and writing.
• Computer literacy
• Be patient, hardworking and able to work under pressure
• Good interpersonal and problem solving


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Contact Information

Contact Person

HR Department

Phone

016 777 983/087 888 532

Email

jobs@truemoney.com.kh

Website

http://www.truemoney.com.kh

Address

Sothearos, Sangkat Tonle Bassac, Khan Chamkarmon, Phnom Penh, KINGDOM OF CAMBODIA.

Company Profile

TrueMoney is a (mobile) payment provider in Cambodia that enables customers, who are typically "un-banked", to access financial services using their mobile phone or/and the TrueMoney agent network (Terminal POS).

TrueMoney is building a network of TrueMoney agents, and strategic partners to provide a suite of financial payments services.

Service hot line :

023 969 088 / 023 91 90 86 / 023 91 90 87 / 02391 90 89

Operating Hours : Mon-Fri (8:00 am to 5:00 pm)

Email : jobs@camhr.com.kh

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