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Senior Sale and Customer Service Officer


KREDIT Microfinance Institution Plc.   


Private Limited Company


Banking & Finance




Phnom Penh




Full Time

Year of Exp.







Banking & Finance




Bachelor Degree




English-- Good   




Phnom Penh;

Publish Date


Closing Date


Job Description

  - Participate in developing policies, procedures, guidelines and sale strategies.
- Participate in setting sales plan and execute the strategies on non-credit services.
- Participate in providing training, refreshment, or strengthening the capacity of KREDIT’s staff on customer service and selling skills.
- Select potential prospective such as business owners, NGOs, churches, companies and other partners for business activities.
- Make direct sale, appointment with potential prospective to sell non-credit services/other products or services of KREDIT.
- Provide direct support to the colleagues in sales team, branch staff on sales activities such as lead group promotion, present the services/products to potential prospective, …
- Maintain good relationship with existing and potential prospective
- Follow up market information, competitors’ product information, and customer’s satisfaction and then report to direct supervisor.
- Work with branch staff, CSOs and CREs, CSEs to ensure the quality and timely preparation of sale report and sale performance on non-loan service.
- Coordinates liaison between marketing, sales and customer service department and branches level on selling activities.
- Ensure that all selling activities are in accordance with policies and guidelines.
- Understand all risks in selling process on all KREDIT services/products by reporting to related manager for finding the way to prevent and solving problem on time.
- Other Activities will be assigned by supervisor and required by KREDIT.

Job Requirements

  - Bachelor in Marketing & Sales or equivalent
- At least 2 years’ experience in sales (banking/ microfinance is preferred)
- Demonstrate ability to communicate, present and influence credible and effectively at all levels of the organization including executive level
- Strong conceptualization and analytical skills
- Good in negotiation and presentation skills
- Strong communication skill in English and Khmer (written and spoken)
- Ability to drive the sales process from plan to close
- Ability to articulate the distinct aspect of products and services and position them against competitors
- Willing to travel to all KRET’s operation areas in provinces

** KREDIT provides competitive salary based on education, experience, and potential. We offer annual salary increment plus other benefits such as:
1. Annual incentive
2. Bonus (13th month salary)
3. Pchum Ben salary
4. 24 hours insurance covered staff safety
5. Monthly health benefits
6. Public holiday comply with Cambodia labor law
7. Five working days per week
8. Special interest rate of staff loan
9. Staff uniform
10. Staff wedding package
11. Provide staff scholarship
12. Maternity package

** Interested candidate should submit your CV, cover letter, 2 new pieces of 4x6 photo, copied ID card, family book, birth certificate, education and work certificates, and transcript to KREDIT Microfinance Institution Plc. Head Office at #71, St. 163, SangkatToul Svay Prey I, Khan
Chamkarmorn, Phnom Penh or by Email: Or candidates can apply by Website: (Send only CV& cover letter in word or pdf file. Don’t attach docs).

** Closing Date: 27-June-2019 at 04:00 PM

KREDIT will be neutral, not bias, transparency, non-discrimination towards sex, religious, political affiliation, disability, color and marital status.
** Note: Only shortlisted candidates will be notified. The application and documents will not be returned.

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Contact Information

Contact Person

Mr. Sothea UM


(855)23 21 79 42 / 012 225 667




#71, St163, Sangkat Toul Svayprey1, Khan Chamkar mon, Phnom Penh

Company Profile

Service hot line :

023 969 088 / 023 91 90 86 / 023 91 90 87 / 02391 90 89

Operating Hours : Mon-Fri (8:00 am to 5:00 pm)

Email :

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