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Customer Service Officer

Company

Sovannaphum Life Assurance Plc.   

type

Private Limited Company

Function

Insurance

employees

>200

Location

Phnom Penh

Level

Middle

Term

Full Time

Year of Exp.

1

Function

Bank/Insurance

Hiring

2

Industry

Insurance

Salary

Negotiable

Qualification

Bachelor Degree

Sex

Unlimited

Language

English-- Good   

Age

~

Location

Phnom Penh;

Publish Date

Jun-06-2019

Closing Date

Jul-06-2019

Job Description

  - Responsible for advise, follow up, coordinate, and facilitate sales teams and customers which include underwriting process, policy rights, change request, policy renewal, check outstanding premium, claim.
- Coordinate and solve problems regarding incoming documents from sales and customers. Check daily document log.
- Coordinate and solve problems regarding outgoing documents to sales and customers such as insurance policies in the customer service area.
- Report a summary of policy cancellation and customer satisfaction to the management.
- Provide strategies and report monthly summary of the number of customers who are convinced to keep their policy instead of cancelling.
- Visitor and customer facilitation which includes providing visitor ID to visitors and greeting customers at marketing events.
- Work closely with Senior, Operational and other relevant team.
- Carry out other duties as requested by line manager.

Job Requirements

  - Bachelor Degrees in psychology, management, or related field.
- 1 year experience required in customer service
- Computer literacy
- Good command in English
- Critical thinking, communication,
- Good coordination
- Good interpersonal skills, and service mind
- Good analytical skill, planning, controlling, following, assessing
- Able to work under pressure

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Contact Information

Contact Person

Human Resources Department

Phone

(855) 23 966 955

Email

jobs@sovannaphumlife.com

Website

http://www.sovannaphumlife.com

Address

Canadia Tower, 25th Floor, No. 315, Aug Duong St. (conner of Monivong Blvd.), Phnom Penh.

Company Profile

SOVANNAPHUM LIFE ASSURANCE (SVL) Plc is joint venture Company between Canadia Investment Holding (CIH) PLC.and Muang Thai Life Assurance (MTL) PCL. CIH holds Canadia Bank, one of the largest local bank in Cambodia. MTL is one of the largest life insurance company in Thailand.
Since operation in 2016, SVL has reached out to the market rapidly. We have been awarded the “Fastest Growth Life insurance in Cambodia in 2018. Today, SVL has insured more than 20,000 Cambodian People.
SVL is expanding fast! We invite you to join the professional team in SVL to serve our local community in meeting their insurance protection needs and contribute the Cambodian economy.
SVL provides competitive remuneration packages commensurate with your work experience, skill and knowledge.

Service hot line :

023 969 088 / 023 91 90 86 / 023 91 90 87 / 02391 90 89

Operating Hours : Mon-Fri (8:00 am to 5:00 pm)

Email : jobs@camhr.com.kh

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