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Senior Customer Service Support Specialist

Company

WING (Cambodia) Specialised Bank, Ltd.   

type

Private Limited Company

Function

Banking & Finance

employees

>200

Location

Phnom Penh

Level

Term

Full Time

Year of Exp.

Function

Customer Service

Hiring

1

Industry

Banking & Finance

Salary

Negotiable

Qualification

Sex

Unlimited

Language

Age

~

Location

Phnom Penh;

Publish Date

Jun-06-2019

Closing Date

Jul-06-2019

Job Description

  _ Provide customer satisfaction evaluation service monitoring and provide feedback.
_ Update/Provide product knowledge of call customer service representative.
_ Provide knowledge assessment for call customer service representative.
_ Regularity of conducting staff training & refreshment.
_ Post assessment, coaching, listen to voice recording, and mentoring CRS in calibration with supervisor.

Job Requirements

  _ Degree in Business Administration or related field.
_ 2 years experience at customer service dept for telecom or banking industry.
_ Good at English, Chinese is a plus.
_ Proficiency in MS office applications.

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Contact Information

Contact Person

HR Department

Phone

023 999 989

Email

jobs@wingmoney.com

Website

http://www.wingmoney.com

Address

No. 721, Preah Monivong Blvd., Sangkat Beung Keng Kang 3, Khan Chamkar Mon, Phnom Penh, Cambodia

Company Profile

Wing (Cambodia) Limited Specialised Bank is Cambodia's leading mobile banking service provider. Launched in 2009, Wing is committed to providing financial inclusion to the unbanked and under-banked allowing every Cambodian access to services including local money transfers, bill payments and phone top-ups, online shopping and QR payment, as well as instant international money transfer from more than 200 countries.

Wing remains at the forefront of the mobile money and electronic payment services market in Cambodia with 100% district coverage via a nationwide network of over 7,000 Wing Cash Xpress outlets. It has partnerships with more than 30,000 merchants and global industry leaders including Mastercard, Western Union, MoneyGram, WorldRemit. In addition, small and medium enterprises, as well as larger companies, are able to use Wing’s payroll and disbursement services, helping to further develop its payment ecosystem.

Service hot line :

023 969 088 / 023 91 90 86 / 023 91 90 87 / 02391 90 89

Operating Hours : Mon-Fri (8:00 am to 5:00 pm)

Email : jobs@camhr.com.kh

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