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Customer Service Officer

Company

MekongNet   

type

Private Limited Company

Function

Telecommunication

employees

>200

Location

Phnom Penh

Level

Fresh Graduate

Term

Full Time

Year of Exp.

Function

Customer Service

Hiring

Industry

Telecommunication

Salary

Negotiable

Qualification

Bachelor Degree

Sex

Female

Language

English-- Good   

Age

~

Location

Phnom Penh;

Publish Date

Jun-05-2019

Closing Date

Jul-05-2019

Job Description

  • Welcome, listen and handle customer’s queries and complaints through face-to-face, phone calls or written communication.
• Escalate customer’s queries and complaints to Customer Service Supervisor in case she/he cannot deal with them
• Document and track customer issues, complaint and queries on given reporting system
• Regularly verify and communication with customers regarding their outstanding invoice by sending email reminder, calling by phone to customer nonpayment or long overdue and visit at their place.
• Monitor accounts receivable, billing, collection is accurate update
• Prepare and send daily/weekly/monthly report to Customer Service Supervisor

Job Requirements

  • Bachelor Degree/High Diploma in Business Administration, Accounting/Finance or other related field
• At least 1-year experience in Customer Service function
• Ability to articulate and simplify customer issues and solution
• Good spoken and written Khmer/English, Chinese or Vietnam is a plus
• Be computer literate especially in Microsoft Office

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Contact Information

Contact Person

Ang Sokkea (Mr.)

Phone

081 831 516/061 226 648

Email

career@mekongnet.com.kh

Website

http://www.mekongnet.com.kh

Address

Building No 95, 4th Floor, Norodom Blvd., Sangkat Boeung Raing, Khan Daun Penh, Phnom Penh, Cambodia.

Company Profile

MekongNet is a registered trademark under Angkor Data Communication Group Co., Ltd which established in 2006. It is a full-fledged internet service provider, with a license for the provision of Internet service Provider (ISP), Internet Exchange Provider (IXP), and Internet Data Exchange Center (IDX) granted by the Ministry of Post and Telecommunication of Cambodia.

Service hot line :

023 969 088 / 023 91 90 86 / 023 91 90 87 / 02391 90 89

Operating Hours : Mon-Fri (8:00 am to 5:00 pm)

Email : jobs@camhr.com.kh

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