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Call Centre Consultant

Company

WING (Cambodia) Specialised Bank, Ltd.   

type

Private Limited Company

Function

Banking & Finance

employees

>200

Location

Phnom Penh

Level

Middle

Term

Full Time

Year of Exp.

Function

Consultancy

Hiring

5

Industry

Banking & Finance

Salary

Negotiable

Qualification

Bachelor Degree

Sex

Male/Female

Language

English-- Good   

Age

~

Location

Phnom Penh;

Publish Date

May-21-2019

Closing Date

Jun-20-2019

Job Description

  - Provide friendly and responsive customer service on the phone to both internal and external customers by using excellent customer service skills
- Handling customer complaints or refer them to appropriate area for action
- Accurately identifying a customer’s query and providing a quick resolution
- Monitoring and actively managing variances from agreed performance targets, through identifying and understanding the causes and taking corrective action to minimize risk and maximize performance
- Perform all admin tasks as requested efficiently and following processes

Job Requirements

  - Graduated Bachelor Degree on related field
- Very Good on communication in English. Chinese is a plus.
- Strong Customer Service skills, commitment and a desire to satisfy the customer
- Good listening and problem solving skills
- Dynamic, flexibility and strong commitment
- High-level analytical skills with the ability to think laterally in an environment of change
- Flexibility to be able to work within different work shifts (between the rosters of 07am –10pm)
- General PC literacy and keyboard skills

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Contact Information

Contact Person

HR Department

Phone

023 999 989

Email

jobs@wingmoney.com

Online Apply

http://jobs@wingmoney.com

Website

http://www.wingmoney.com

Address

No. 721, Preah Monivong Blvd., Sangkat Beung Keng Kang 3, Khan Chamkar Mon, Phnom Penh, Cambodia

Company Profile

Wing (Cambodia) Limited Specialised Bank is Cambodia's leading mobile banking service provider. Launched in 2009, Wing is committed to providing financial inclusion to the unbanked and under-banked allowing every Cambodian access to services including local money transfers, bill payments and phone top-ups, online shopping and QR payment, as well as instant international money transfer from more than 200 countries.

Wing remains at the forefront of the mobile money and electronic payment services market in Cambodia with 100% district coverage via a nationwide network of over 7,000 Wing Cash Xpress outlets. It has partnerships with more than 30,000 merchants and global industry leaders including Mastercard, Western Union, MoneyGram, WorldRemit. In addition, small and medium enterprises, as well as larger companies, are able to use Wing’s payroll and disbursement services, helping to further develop its payment ecosystem.

Service hot line :

023 969 088 / 023 91 90 86 / 023 91 90 87 / 02391 90 89

Operating Hours : Mon-Fri (8:00 am to 5:00 pm)

Email : jobs@camhr.com.kh

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