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IT Support ($500-$800)

Company

PREMIUM Human Resources Co., Ltd   

type

Private Limited Company

Function

Human Resources/Consultancy

employees

<10

Location

Phnom Penh

Level

Middle

Term

Full Time

Year of Exp.

Function

IT

Hiring

1

Industry

Information Technology

Salary

Negotiable

Qualification

Bachelor Degree

Sex

Male/Female

Language

English-- Good   

Age

~

Location

Phnom Penh;

Publish Date

May-11-2019

Closing Date

Jun-10-2019

Job Description

  Support Basic Opera Pms issues
Work with product support issues and If needed have to raise -Service Request to My Oracle Support and follow up
Work with the My Oracle Support agent to ensure Service request level requirements are completed on time.
-Bachelor in Hotel Management or Hotel Operational Trainee in It Dept.
-Have to support customers via Telephone & and Webex Remote.
-Should have strong knowledge in Opera PMS operations like, -Reservations, Check-In, Cashiering, Housekeeping & AR.
-Have to fix Printing issues & Print Task
-House status mismatch verification
-Report Mismatch verification e.g. Trial Balance, Manager Flash, Guest Ledger & Package Ledger
-Common Reservations issues
-Block revenue mismatch
-Diagnosing errors or technical problems and determining proper solutions
-Active participation in Education and Collaboration forums.
-Have to support customers during holidays via remote support if any urgent case arises

Job Requirements

  -Previous experience in Hotel Front Office, Hotel IT or Opera PMS customer support
-Good knowledge in Opera PMS
-Able to concentrate on multiple problems at once
-Excellent time management and prioritization skills
-Ability to answer phone, listen actively, relay information, and type basic information simultaneously
-Customer focused for a positive customer experience and resolution
-Must be fluent in English (Spoken & Written)

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Contact Information

Contact Person

Mis Thanin

Phone

010 90 25 27

Email

job@premiumhumanresources.com

Website

https://www.facebook.com/premiumhrcambodia/

Address

2 nd floor of SINET building , Sihanouk Blvd, Sangkat Chakto Muk, Khan Daun Penh. Phnom Penh. (In front of Lucky Supermarket)

Company Profile

Service hot line :

023 969 088 / 023 91 90 86 / 023 91 90 87 / 02391 90 89

Operating Hours : Mon-Fri (8:00 am to 5:00 pm)

Email : jobs@camhr.com.kh

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