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IT Support ($500-$800)

Company

Foodpanda   

type

Private Limited Company

Function

Human Resources/Consultancy

employees

<10

Location

Phnom Penh

Level

Middle

Term

Full Time

Year of Exp.

Function

IT

Hiring

1

Industry

Information Technology

Salary

Negotiable

Qualification

Bachelor Degree

Sex

Male/Female

Language

English-- Good   

Age

~

Location

Phnom Penh;

Publish Date

May-11-2019

Closing Date

Jun-10-2019

Job Description

  Support Basic Opera Pms issues
Work with product support issues and If needed have to raise -Service Request to My Oracle Support and follow up
Work with the My Oracle Support agent to ensure Service request level requirements are completed on time.
-Bachelor in Hotel Management or Hotel Operational Trainee in It Dept.
-Have to support customers via Telephone & and Webex Remote.
-Should have strong knowledge in Opera PMS operations like, -Reservations, Check-In, Cashiering, Housekeeping & AR.
-Have to fix Printing issues & Print Task
-House status mismatch verification
-Report Mismatch verification e.g. Trial Balance, Manager Flash, Guest Ledger & Package Ledger
-Common Reservations issues
-Block revenue mismatch
-Diagnosing errors or technical problems and determining proper solutions
-Active participation in Education and Collaboration forums.
-Have to support customers during holidays via remote support if any urgent case arises

Job Requirements

  -Previous experience in Hotel Front Office, Hotel IT or Opera PMS customer support
-Good knowledge in Opera PMS
-Able to concentrate on multiple problems at once
-Excellent time management and prioritization skills
-Ability to answer phone, listen actively, relay information, and type basic information simultaneously
-Customer focused for a positive customer experience and resolution
-Must be fluent in English (Spoken & Written)

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Contact Information

Contact Person

Mis Thanin

Phone

010 90 25 27

Email

job@premiumhumanresources.com

Website

https://www.facebook.com/premiumhrcambodia/

Address

2 nd floor of SINET building , Sihanouk Blvd, Sangkat Chakto Muk, Khan Daun Penh. Phnom Penh. (In front of Lucky Supermarket)

Company Profile

Foodpanda is the world's #1 online food ordering platform (website and mobile app), where hungry customers can order food for home delivery from their favorite restaurants, based on their location. Currently we are operating in 12 countries and territories across Asia and Europe. We are launching Cambodia and we are always looking for talented and highly motivated individuals to join our family!

Service hot line :

023 969 088 / 023 91 90 86 / 023 91 90 87 / 02391 90 89

Operating Hours : Mon-Fri (8:00 am to 5:00 pm)

Email : jobs@camhr.com.kh

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