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Support Analyst

Company

Manulife(Cambodia) PLC   

type

Public Limited Company

Function

Insurance

employees

Location

Phnom Penh

Level

Middle

Term

Full Time

Year of Exp.

Function

Bank/Insurance

Hiring

Industry

Insurance

Salary

Negotiable

Qualification

Bachelor Degree

Sex

Male/Female

Language

English-- Good   

Age

~

Location

Phnom Penh;

Publish Date

Mar-14-2019

Closing Date

Mar-24-2019

Job Description

  Key Responsibilities:
• With the spirit of service excellency
• Provide quality service related to end user devices / services
• Encompass of technical support on varieties of Manulife issued devise such as PC, MAC, iPhone, iPad, MFD
• Liaise or manage vendors; collaborate with local, regional, global teams or across various towers
• Adhere to ITIL aligned Manulife processes such as incident, request management, PC disposal process and etc.
• Uphold service quality by meeting or exceeding SLA target
• Drive end to end resolution on incident or request fulfillment; manage PC refresh timely and stock control
• To delight user by enable them to perform their operation
• Drive service improvement where required; take on country, regional or global project as needed.

Job Requirements

  Qualification:
• At least Bachelor Degree of Information of Technology or equivalent
• Proficient in English - both verbal and written
• Strong technical knowledge on desktop and related
• Good understanding of infrastructure, Manulife direction & businesses, industry best practices, country needs, vendor management

Interested applicants meeting the above requirements should submit their CVs, covering letters and National ID card by going to this link: http://www.manulife.com.kh/Corporate-Careers-Career-Possibilities and follow each of its step.
For more details please contact Ms. Kimleng Moul via kimleng_moul@manulife.com. Or Ms. Choury Chim via choury_chim@manulife.com. Application should be submitted before 25th March 2019. Only shortlisted candidates will be contacted.

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Contact Information

Contact Person

Ms. Kimleng Moul

Phone

023 965 965

Email

kimleng_moul@manulife.com

Website

http://www.manulife.com.kh

Address

104 Russian Federation Blvd | Phnom Penh, Phnom Penh

Company Profile

Manulife is a leading Canada-based financial services group with principal operations in Asia, Canada
and the United States. Clients look to Manulife for strong, reliable, trustworthy and forward-thinking
solutions for their most significant financial decisions. Our international network of employees, agents
and distribution partners offers financial protection and wealth management products and services to
millions of clients. We also provide asset management services to institutional customers. At the end of
June 2016, we had US$718 billion in assets under management and administration, and in the previous 12
months we made more than US25.4 billion in benefits, interest and other payments to our customers. Our
group of companies operates as Manulife in Canada and Asia and primarily as John Hancock in the
United States. Manulife Financial Corporation trades as 'MFC' on the TSX, NYSE and PSE, and under '945' on the SEHK.
We are committed to be an equal opportunity employer and welcome applications from all suitably
qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age”.

Service hot line :

023 969 088 / 023 91 90 86 / 023 91 90 87 / 02391 90 89

Operating Hours : Mon-Fri (8:00 am to 5:00 pm)

Email : jobs@camhr.com.kh

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