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CONCIERGE

公司名称

DFS GROUP LIMITED   

公司性质

私人有限责任公司

岗位

批发零售

员工数量

区域

暹粒省

职业等级

中级

工作类型

全职

工作年数

岗位

客户服务

招聘人数

行业

批发零售

薪水

面议

学历

本科

性别

不限

语言

英语-- 良好   

年龄

~

工作地点

暹粒省;

发布日期

Oct-13-2017

截止日期

Oct-22-2017

工作描述

  - Provide customers with concierge services including transportation arrangements, merchandise deliveries, reservation handling, amongst others services
- Maintain up-to- date knowledge of local area services, events and activities as well as knowledge of company product and services in order to effectively make recommendations, answer customer’s questions and service customer’s needs
- Take and process telephone, fax, internet orders accurately and efficiently, advising customers of any promotions or specials available to maximize sales on every order
- Provide conducted groups with detailed pre-shopping briefing on relevant store information and services
- Issue customer shopping cards, ensuring the efficient and accurate recording and data entry of customer’s information
- Issue privilege discount cards to eligible customers
- Handle sale of gift certificates or electronic gift card
- Provide follow up on customer’s requests, including claims and repairs
- Issue promotional or marketing giveaways and assist in compiling monthly report and feedback on promotions
- Coordinate with Sales and Marketing team the planning and scheduling of group visits to the store
- Maintain good rapport and working relationship with the travel agents, tour guides and tour conductors
- Assist the LOYAL T program in the co-ordination of private-viewings, functions/events and other ad-hoc services requested by clients
- Support the daily management of the Prestige Lounge, including member assistance and data- entry input
- Assist to organize and participate in all in-store PR and related promotional activities
- Ensure custom allowances and regulations are adhered to at all times

职位要求

  - 1-2 experience as Guest Relation Agent or Receptionist from the hotel
- Proactive, Self-motivated, Team-oriented attitude, Patient, Flexible, Tactful & Dependable
- Resourceful with excellent problem solving skills
- High level of integrity
- Professional in appearance, language and demeanor
- Able to speak good English & Chinese
- Able to work under pressure in a fast-paced environment and react positively to multiple requests while maintaining composure
- Strong interpersonal skills and able to work with people at various levels
- Requires standing throughout work shifts
- Proactive interaction with members and customers
- Able to work flexible hours and shifts, including weekends, nights and holidays as required by the needs of the business

** COMPENSATION AND BENEFITS
- Competitive salary
- Work-related accident insurance (NSSF)
- Group personal accident insurance (24 hours)
- Medical insurance (including inpatient, outpatient, maternity, dental and optical)
- Life insurance
- Meal allowance
- Overtime and shift allowance
- Language allowance
- Child care allowance and
- Other benefits

How to apply:
Interested candidates are requested to apply via
https://app.smartsheet.com/b/form?EQBCT=922d71b3f320410397f5a84a053aac47

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联系信息

联系人

Human Resource Department

联系电话

+855 63 962 431

邮箱

hr.cambodia@dfs.com

网站

https://www.dfsgroup.com/

地址

NO 968, VITHEI CHARLES DE GAULLE, SIEM REAP, KINGDOM OF CAMBODIA

公司简介

DFS GROUP is the world's leading luxury retailer catering to the traveling public. We have attained this position by listening to our clientele, adapting to changes in our customer base, and continually responding with innovative concepts.

服务热线 :

023 969 088 / 023 47 99099 / 023 47 99088

营业时间 : 周一~周五(8:00 am to 5:00 pm)

邮箱 : jobs@camhr.com.kh

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