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Quality & Customer Service Agent


Milvik (Cambodia) Micro Insurance Plc. (BIMA)   


Public Limited Company





Phnom Penh




Full Time

Year of Exp.


Customer Service







4th year student in a related discipline is preferred




English-- Good    Khmer-- Excellent   




Phnom Penh;

Publish Date


Closing Date


Job Description

  - Make outbound calls to check quality of field and call center sales
- Listen to inbound & outbound call recordings and record detailed feedback based on specified criteria.
- Handle incoming customer service queries from both existing & new customers
- Work with QCS manager to produce daily reports

Job Requirements

  - 4th year student in a related discipline is preferred
- Previous experience in Quality Control and Customer Service is strongly preferred
- Must have excellent written and verbal communication in Khmer and English
- Excellent IT skills with experience using Microsoft Office
- Exhibit integrity and a problem-solving & result-focused personality
- Positive and professional attitude
- Strong attention to detail

** Interested candidates please email your CV and cover letter to: or visit us at #68, 1 th Floor, The iCON Professional Building, 216 Norodom Blvd., Tonle Bassac, Chamkarmorn, Phnom Penh, Cambodia. Tel: (855) 23 726 721; Website:
- Note: Only short-listed candidates will be notified and contacted for interviews.

BIMA offers a competitive remuneration and other benefits: provides working insurance cover, various career and personal development opportunities, commissions, Khmer New Year and Pchum Ben bonus, financial support for married, BIMA health benefit, working 5 days a week, publish holiday base on labor law and annual salary increments.

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Contact Information

Contact Person

HR Department


(855) 23 726 721




#68E, Floor 1st - EM, The iCON Professional Building, 216 Norodom Blvd, Tonle Bassac, Chamkarmorn, Phnom Penh, Cambodia.

Company Profile

MILVIK (CAMBODIA) MICRO INSURANCE Plc. is a part of Milvik AB, operating under the brand “BIMA”. BIMA is an international micro insurance company headquartered in Stockholm, Sweden.

BIMA uses disruptive mobile technology to bring insurance and health services to consumers at the bottom of the pyramid, on a scale never before possible. In just five years, BIMA has established itself as one of the fastest-growing and most innovative companies working in emerging markets. We already have thriving operations in 16 markets across Africa, Asia and Latin America. BIMA has operated in Cambodia since 2014 which partner with Smart mobile company.

ក្រុមហ៊ុន មីលវីក (ខេមបូឌា)​ ម៉ាយក្រូ អ៊ីនសួរេន ភីអិលស៊ី គឺជាផ្នែកមួយនៃក្រុមហ៊ុន មីលវីក AB ដែលកំពុងប្រតិបត្តិការក្រោមពាណិជ្ជសញ្ញា BIMA(ប៊ីម៉ា)។ប៊ីម៉ាគឺជាក្រុមហ៊ុនធានារ៉ាប់រងខ្នាតតូចលំដាប់អន្តរជាតិដែលមាន ទីស្នាក់ការកណ្តាលនៅទីក្រុងស្តុកខុមប្រទេសស៊ុយអែត។ប៊ីម៉ា គឺជាក្រុមហ៊ុនឈានមុខគេមួយដែលផ្តល់សេវាធានារ៉ាប់រងតាម ប្រព័ន្ធទូរស័ព្ទចល័ត ក្នុងទីផ្សារកំពុងអភិវឌ្ឍន៏​ នៅក្នុង​ប្រទេស​ចំនួន​ ១៦ នៃទ្វីប អាស៊ី អាហ្វ្រ៊ិក និង អាមេរិកឡាទីន។ ប៊ីម៉ា បានចាប់ផ្តើមប្រតិបត្តិការរបស់ខ្លួននៅប្រទេសកម្ពុជានៅឆ្នាំ​២០១៤ ដែលបានសហការជាមួយក្រុមហ៊ុនប្រតិបត្តិករទូរស័ព្ទចល័តនៅក្នុងប្រទេស។

Service hot line :

023 969 088 / 023 47 99099 / 023 47 99088

Operating Hours : Mon-Fri (8:00 am to 5:00 pm)

Email :

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