Job Description
Type of Contract: WFP Service Contract
Grade: SC – 3
DUTIES :
Under the overall supervision of Head of Support Service Unit, the Information Technology Assistant reports directly to head of ICT unit. Within delegated authority, Information Technology Assistant will be responsible for the following duties:
- Maintain inventory of material and/or database of information, such as, computer related equipment, communications equipment, website content, training material, etc;
- Maintain logs or archives of information, such as computer related logs, trouble tickets, directories, website publications, registries, data warehouses, reports, etc;
- Assist in the deployment/dissemination of standard material, such as, computer hardware and/or software, applications, programs, directories, telephony, web content, publications, database content, training material, etc;
- Assist in the maintenance of systems and equipment by carrying out routine tasks, such as backing up data, monitoring network and systems, servers and peripherals, running systems diagnostics, patch management and system optimization, removing viruses and bad data, etc;
- Administer user access to systems and databases, monitor system and application usage;
- Assist in resolution of problems by monitoring inboxes and responding to queries, identifying and forwarding issues to the appropriate person;
- Maintain web pages, electronic documents, statistical databases; maintain Information and Knowledge Management (IKM) applications and procedures and provide support to IKM users;
- Diagnose problem related to cabling, client computer, printers and applications and take corrective measures;
- Travel to Sub-Offices on ICT missions when necessary;
- Assist user to resolve operational problems with hardware and software including standard WFP applications installed on the network and desktop computers (i.e Lotus Notes, MS Office, WINGS, etc);
- Assist in training and support of users of technology and systems, such as audio/videoconferences, meetings, databases, registries, networks, etc;
- Perform other related duties as assigned.
Jobs Requirement
- Secondary school education supplemented by basic computer skills including keyboard/mouse skills and knowledge of common basic software packages. Knowledge of commonly used office equipment.
Desirable essential technical skills:
- Experience working in an international organization or multicultural environment. Postsecondary school studies in an institute specialized in information technology or telecommunications or information management or ITIL training.
- Training and/or experience utilizing computers, including word processing, spreadsheet and other standard WFP software packages and systems. General knowledge of UN system policies, rules, regulations and procedures governing human resources administration.
- Desirable experience: At least 2 or 3 years of progressively responsible job experience in information and communication technology such as WAN/LAN networking, server operating systems, telephone systems, radio communication, web design, registry or similar. Some experience in client support, such as a Help Desk or User Support Unit, web design team, telephone maintenance service. Computer hardware and knowledge of common software packages.
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