Customer Service

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Customer Service

公司名称	Four Seasons Travel Agency
公司性质	跨国公司
岗位	酒店业
员工数量	50-100
区域	金边市

职业等级		工作类型	全职
工作年数		岗位
招聘人数	1	行业
薪水		学历	高中
性别	不限	语言	英语-- 普通普通话-- 普通法语-- 普通
年龄	~	工作地点	西哈努克市; 金边市; 暹粒省; 拉达那基里省;
发布日期	Aug-21-2013	截止日期	Aug-30-2013

工作描述

	Vacancy Type: Work Experience: Age: -Please send you cv to Email: 4seasons.hospitality@gmail.com Interact with customers to provide and process information in response to inquiries, concerns and requests about products and service. -deal directly with customers either by telephone, electronically or face to face -respond promptly to customer inquiries -handle and resolve customer complaints -obtain and evaluate all relevant information to handle product and service inquiries -provide pricing and delivery information -perform customer verifications -set up new customer accounts -process orders, forms, applications and requests -organize workflow to meet customer time frames -direct requests and unresolved issues to the designated resource -manage customers' accounts -keep records of customer interactions and transactions -record details of inquiries, comments and complaints -record details of actions taken -prepare and distribute customer activity reports -maintain customer databases -manage administration -communicate and coordinate with internal departments -follow up on customer interactions -provide feedback on the efficiency of the customer service

Vacancy Type:
Work Experience:
Age: -Please send you cv to Email: 4seasons.hospitality@gmail.com

Interact with customers to provide and process information in response to inquiries, concerns and requests about products and service.

-deal directly with customers either by telephone, electronically or face to face
-respond promptly to customer inquiries
-handle and resolve customer complaints
-obtain and evaluate all relevant information to handle product and service inquiries
-provide pricing and delivery information
-perform customer verifications
-set up new customer accounts
-process orders, forms, applications and requests
-organize workflow to meet customer time frames
-direct requests and unresolved issues to the designated resource
-manage customers' accounts
-keep records of customer interactions and transactions
-record details of inquiries, comments and complaints
-record details of actions taken
-prepare and distribute customer activity reports
-maintain customer databases
-manage administration
-communicate and coordinate with internal departments
-follow up on customer interactions
-provide feedback on the efficiency of the customer service

职位要求

	-High school diploma, general education degree or equivalent -knowledge of customer service principles and practices -knowledge of relevant computer applications -ability to type -knowledge of administrative procedures -numeric, oral and written language applications -product knowledge -Please send you cv to Email: 4seasons.hospitality@gmail.com

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联系信息

联系人	Sovannary Sat
联系电话
邮箱	4seasons.hospitality@gmail.com
网站
地址

应聘

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公司简介

Four Seasons Travel Agency is an affiiliate of many multinational companies that currently opperate worldwide. We are their gateways to the Kingdom of Cambodia. Providng an A-Z services to all high Class Hospitality Management, as well Travel and Tours.

A ROOM FOR YOU

With more than 540 locations in 78 countries, Four Seasons Hospitality provides an authentic and contemporary experience for our guests worldwide. Our guest rooms feature a smart, functional design plus thoughtful amenities. And our Request Upon Arrival service ensures that your room will be unique to your specifications from the moment you check in. And we are excited to set our foot in the Kingdom of Cambodia

EAT & DRINK

We know that food and drink are an important part of any stay. Whether dining in one of our innovative on-site restaurants or having a healthy Hilton Breakfast in-room, you’ll find delicious and accessible options to satisfy any craving.

WHAT CAN WE DO FOR YOU?

Our Team Members are always ready to provide friendly, individualized service to our guests. We’re also happy to offer a range of services to meet your needs. Keep up your workout routine at our on-site fitness centers or relax at one of our spas. From booking to checkout, we’re here to make your stay as enjoyable as possible.

GLOBAL MIND. LOCAL HEART.

Four Seasons and our Team Members support a variety of charitable efforts. We make it easy for Four Seaons Diamond members to do the same by converting points into assistance for those in need in Cambodia. We also support global sustainability.

服务热线 :

023 969 088 / 023 91 90 86 / 023 91 90 87 / 02391 90 89

营业时间 : 周一~周五(8:00 am to 5:30 pm)

邮箱 : jobs@camhr.com.kh

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